Emergency Medical Services (EMS) Liaison - HYBRID

The Nemours Foundation•Orlando, FL

23h•Hybrid

About The Position

Nemours Children’s Health is seeking a full-time EMS Liaison for Nemours Children’s Hospital, Florida, based in Orlando. The role establishes and leads the EMS outreach program and strengthens relationships between Nemours Children’s Health, Florida, EMS agencies, and community hospitals across Central Florida. The liaison represents the hospital, promotes its clinical services and referral processes, and works with clinical leaders, educators, business development, provider relations, and internal business partner teams to identify outreach opportunities and obtain supporting materials. The position requires substantial in-person engagement with community providers, including field visits, meetings, site visits, educational programs, and participation in local and state advisory meetings. Approximately 80% of the time is spent visiting providers within the Nemours service area. Daily travel is required, with some overnight travel possible; the schedule may also involve overtime, evening, or weekend hours. The liaison maintains outreach records, reviews EMS transport and patient outcome data, assesses territory dynamics, supports quality improvement, and helps deliver education to EMS providers and hospital emergency medicine teams.

Requirements

Associate of Science in Nursing (ASN) required.
At least 2 years of experience as a paramedic, in fire and response, or a related field; the posting also specifies a minimum of 3 years of experience in the field.
Current valid State of Florida license as an EMT, paramedic, or RN.
Current Basic Life Support (BLS) certification.
Advanced Cardiac Life Support certification.
Pediatric Advanced Life Support certification.
Ability to travel daily throughout Central Florida; some overnight travel may be required.
Availability for possible overtime, evening, and weekend hours.

Nice To Haves

Bachelor of Science in Nursing (BSN) preferred.

Responsibilities

Establish and implement an EMS outreach program and build relationships between Nemours Children’s Health, Florida, EMS agencies, and community hospitals.
Represent Nemours Children’s Hospital, Florida, within a defined territory and facilitate relationships with EMS agencies and providers.
Conduct face-to-face meetings, field visits, site visits, and regular outreach to new and existing EMS and hospital partners.
Advocate for the hospital and educate partners about clinical services, service locations, payer requirements, and referral processes.
Work with the Director of Business Development and clinical team leaders to develop and implement the EMS outreach program.
Use appropriate sales skills to identify needs, offer solutions, address objections, seek closure, and provide ongoing follow-up.
Work with EMS partners to determine which Nemours services and products best meet their needs.
Develop and deliver training programs for EMS providers and hospital emergency medicine teams in collaboration with the education team.
Conduct regular debriefs and case reviews with EMS teams to identify improvement opportunities and enhance patient outcomes.
Participate in quality improvement initiatives related to pediatric emergency care and EMS interactions.
Maintain timely and accurate field-call and client account records in the existing PRM tool, including education, marketing, visits, and follow-up activity.
Analyze EMS transport and patient outcome data to identify trends, opportunities, and improvement strategies.
Produce quarterly territory assessments summarizing market dynamics.
Maintain the EMS room with snacks, drinks, and educational information for EMS teams.
Promote educational programs, including CME and non-CME programs, social events, and other activities for EMS and hospital partners.
Attend meetings, huddles, manager roundings, Business Development Department meetings, and other applicable meetings.