EMS Liaison

Dignity Health - St. Rose Dominican Neighborhood Hospital•Las Vegas, NV

About The Position

The EMS Liaison serves as the primary communication bridge and hospital advocate between the hospital and local, regional, and state EMS providers. The role fosters partnerships, facilitates patient transfers, improves clinical workflows, and strengthens relationships within the hospital, with EMS partners, and throughout the community. The EMS Liaison supports clinical coordination, patient safety, quality improvement, service-line performance, and hospital operational objectives. All duties must comply with applicable federal and state laws and organizational policies, including HIPAA privacy and security requirements and EMTALA obligations where applicable. Outreach, education, relationship-building, recognition, and community activities must support clinical coordination and quality improvement and must not be conditioned on or intended to induce referral or transport volume. Items of value and external information sharing must follow compliance guidance, approvals, privacy requirements, and applicable agreements. The role works closely with Emergency Department leadership and hospital leadership, supports disaster preparedness and on-campus emergency response, participates in regional EMS committees, travels to facility locations as required, and may need to work off-hours or be on call.

Requirements

EMT, Paramedic, or other healthcare-related certification or licensure; Paramedic is preferred.
BLS certification.
Demonstrated ability to follow organizational compliance requirements, including HIPAA privacy and security standards and EMTALA-related policies where applicable.
Functional knowledge of Microsoft Office applications and common EMS software applications.
Strong understanding of ambulance operations and healthcare systems.
Excellent communication and relationship-management skills.

Nice To Haves

Paramedic certification or licensure.
Two or more years of EMS or healthcare clinical experience, or business development experience.

Responsibilities

Serve as the primary liaison and advocate between the hospital and local, regional, and state EMS agencies, maintaining positive relationships.
Partner with EMS agencies and medical directors on performance improvement initiatives, quality review, and service-line excellence.
Build collaborative relationships with EMS stakeholders to support clinical coordination, patient safety, and quality improvement; identify compliant process-improvement opportunities.
Provide accurate, non-misleading education to EMS providers about hospital services, specialty capabilities, and access processes to support destination decision-making and efficient patient handoffs.
Coordinate and deliver EMS educational programs and recognition activities in accordance with compliance policies, documentation requirements, and required approvals.
Conduct regular site visits with EMS agencies and facilities, address service concerns, and strengthen partnerships.
Track, analyze, and report EMS operational and quality metrics and feedback; use de-identified or aggregate data for external sharing where appropriate and limit patient-specific information as required by law and policy.
Work with Emergency Department leadership to ensure accurate data capture, monitoring, and resolution of EMS-related issues.
Ensure service-line quality in alignment with facility, market, and national quality standards and best practices.
Support hospital disaster preparedness, including planning, training, equipment coordination, and liaison work with public safety agencies.
Assist with planning and response for on-campus emergencies involving visitors or staff.
Manage and support projects aligned with hospital operational objectives, patient access, quality, and service-line performance.
Analyze customer service and performance data, recommend corrective actions, and notify the Administrator and Medical Director of significant concerns.
Regularly update leadership on initiatives, performance metrics, and improvement efforts.
Participate in regional EMS committees and subcommittees and stay current on local, state, and national EMS issues.
Foster internal and external relationships and identify process and service improvements that support patient safety, hospital operations, and risk management in a compliant manner.
Partner with the Market Business Development Manager on community education and outreach consistent with organizational marketing and compliance policies.
Attend required staff and company-sponsored or mandated meetings.
Travel to facility locations as required.
Work off-hours and on call when required.
Perform additional duties as assigned.