Emergency Medical Services (EMS) Liaison - HYBRID

Nemours Children's Health•Orlando, FL

2d•Hybrid

About The Position

Nemours Children’s Health is seeking a full-time EMS Liaison to join Nemours Children’s Hospital in Orlando, Florida. This hybrid position establishes and leads the overall EMS outreach program and strengthens relationships between Nemours Children’s Health, Florida, EMS agencies, and community hospitals. The liaison represents the hospital system and educates EMS agencies and hospital partners about clinical services, service offerings, locations, payer requirements, and referral processes. The role works collaboratively with clinical leaders, educators, the Director of Business Development & Provider Relations, and internal business partner teams to identify opportunities and support outreach activities. It includes developing and delivering training, conducting case reviews and debriefs, contributing to quality improvement, analyzing transport and patient outcome data, and maintaining accurate records of outreach and education activity. The position is based in the Central Florida markets and requires daily travel, with approximately 80% of time spent visiting community providers. Some overnight travel, overtime, evening, and weekend hours may be necessary.

Requirements

Associate of Science in Nursing (ASN) required.
At least 2 years of experience as a paramedic, in fire and response, or related experience as stated in the posting.
At least 3 years of experience in the field.
Current valid Florida license as an EMT, paramedic, or registered nurse.
Must obtain current Basic Life Support (BLS) certification within 30 days after hire.
Must obtain Advanced Cardiac Life Support certification within 30 days after hire.
Must obtain Pediatric Advanced Life Support certification within 30 days after hire.
Ability to travel daily throughout Central Florida; some overnight travel may be required.
Ability to work occasional overtime, evening, or weekend hours as necessary.

Nice To Haves

Bachelor of Science in Nursing (BSN) preferred.

Responsibilities

Represent Nemours Children’s Hospital, Florida, and facilitate relationships with EMS agencies and providers within an assigned geographic territory.
Conduct face-to-face meetings and advocate for the hospital with local, regional, and state EMS agencies to identify offerings that may support organizational growth.
Work with the Director of Business Development and clinical team leaders to develop and implement an EMS outreach program, including field rides.
Use sales skills to identify needs, offer solutions, address objections, seek closure, and provide ongoing follow-up to EMS sources.
Work with targeted EMS sources to understand which Nemours Children’s Health services and products will benefit them.
Collaborate with the education team to develop and deliver training programs for EMS providers and hospital partner emergency medicine teams.
Conduct regular debriefs and case reviews with EMS teams to identify improvement opportunities and enhance patient outcomes.
Participate in quality improvement initiatives related to pediatric emergency care and EMS interactions.
Maintain timely and accurate client account management records in the existing PRM tool, documenting education, marketing, visits, and follow-up activity.
Analyze EMS transport and patient outcome data to identify trends, opportunities, and improvement strategies.
Produce quarterly territory assessments summarizing market dynamics.
Maintain the EMS room with snacks, drinks, and educational information for EMS teams.
Promote educational programs, including CME and non-CME programs, social events, and activities for EMS and hospital partners as needs arise.
Attend meetings, huddles, individual manager roundings, Business Development Department meetings, and other applicable meetings.