Emergency Medical Dispatcher - Ambulance Operations

Mayo Clinic•Jacksonville, FL

18h•Onsite

About The Position

Coordinates emergent and non-emergent requests for Mayo Clinic Florida Medical Transport services, including interfacility ambulance transports, flight team escorts, organ transport operations, and community paramedicine visits. Manages and triages incoming requests via phone, radio, and digital platforms to ensure timely, appropriate dispatch of ambulance resources. May also require the delivery of 911 caller pre-arrival instructions. Maintains real-time communication with field crews, hospital departments, and external partners to coordinate patient movement to and from Mayo Clinic Florida, as well as to out-of-network facilities when necessary. Provides accurate pre-arrival notifications to receiving teams and facilitates communication between clinical teams and transport crews. Initiates emergency team activations (e.g., Stroke Alerts, Trauma Activations, Rapid Response) per Mayo Clinic Florida protocols, ensuring timely coordination with the Emergency Department, inpatient units, and specialty teams. Supports coordination of critical care transports, including ground and air-based assets when indicated.

Requirements

High school diploma or GED
At least one year of experience in customer service, a call center, or a dispatch environment
Current AHA BLS for Healthcare Providers must be obtained within 30 days of hire (provided by Mayo Clinic)
Florida Department of Health–approved 911 Public Safety Telecommunicator training program must be completed at hire or within the first twelve (12) months
Proficiency with two-way radio and emergency communications systems
Basic computer and data-entry skills (35 words per minute)
Clear, professional communication
Ability to multitask in a fast-paced environment
Ability to remain calm under pressure

Nice To Haves

EMT or other clinical experience preferred

Responsibilities

Coordinates emergent and non-emergent requests for Mayo Clinic Florida Medical Transport services.
Manages and triages incoming requests via phone, radio, and digital platforms.
Ensures timely, appropriate dispatch of ambulance resources.
Delivers 911 caller pre-arrival instructions.
Maintains real-time communication with field crews, hospital departments, and external partners.
Coordinates patient movement to and from Mayo Clinic Florida, and to out-of-network facilities.
Provides accurate pre-arrival notifications to receiving teams.
Facilitates communication between clinical teams and transport crews.
Initiates emergency team activations per Mayo Clinic Florida protocols.
Supports coordination of critical care transports.