Emergency Dispatcher/Telecommunicator

VMSC Emergency Medical Services • Lansdale, PA

15h • Onsite

About The Position

If a fast-paced, exciting and rewarding career in a dynamic, thriving organization in the emergency medical services is something you are looking for, then VMSC EMS might be the place for you! The Communications Center is growing and seeking qualified individuals to join our team. We are looking for an applicant who seamlessly integrates with the Communications Center staff and management, is dedicated to and takes great pride in their work, and embodies VMSC’s core tenants of Loyalty, Humanity, and Mercy.

Requirements

• A minimum of 1-3 years experience in emergency communications/dispatch OR 1-3 years minimum in emergency medical services or a related field (this includes but is not limited to: police, fire, EMS, and/or military).
• Ability to maintain composure and react quickly, calmly, and appropriately in emergency and high-stress situations.
• Have exceptional communication skills, including but not limited to: active listening, verbal and written communications, and the capability to speak clearly and distinctly, and a pleasant and professional demeanor during all in-person, telephone, and radio communications.
• Ability to multitask while handling multiple responsibilities such as radio traffic from multiple sources, phone calls, placement and monitoring of numerous vehicles, person-to-person communication, and computer documentation.
• Excellent computer skills, including but not limited to: Microsoft office products (Outlook, Word, Excel, and Teams), multiple computer-aided dispatch (CAD) systems, artificial intelligence (AI) programs, and radio dispatching systems.
• Willingness to establish professional, working relationships with the Communications Center team, VMSC officers and administrators, contracted facilities, mutual aid organizations, and the community.
• High school diploma or equivalent
• Obtain certifications in First Aid and CPR within 1 year of hire and maintain certification
• Complete Public Safety Telecommunicator Certification through APCO within 1 year of hire
• Completion of NIMS 100, 200, 700, and 800 within 1 year of hire

Responsibilities

• Responsible for receiving, prioritizing, and dispatching emergency and non-emergency dispatches and phone calls. This includes selecting the most appropriate unit based on service level, location, and availability, providing critical information, and communicating via telephone and/or radio system and monitoring each unit through the completion of each run.
• Verification of insurance plans and submission of prior authorization for non-emergent interfacility transports (IFT).
• Meticulous and accurate documentation when entering information into call taking applications, computer-aided dispatch (CAD) system, and in written reports.
• All communications internally and externally via telephone and/or radio communication are to be done with professionalism and with exceptional customer service.
• The employee will be an active participant in daily meetings with the off-going and incoming shift commanders and available ambulance crews, bringing any pertinent information to the attention of those involved. Pertinent information can include road closures, traffic accidents, construction, public activity, vehicle maintenance issues, public relations events, etc.
• The Communications Specialist will maintain the highest level of confidentiality whereas they are privileged with private, protected, and at times, highly sensitive information that is not to be disclosed to others outside of the organization and should only be discussed internally on an as-needed basis.
• The employee is not responsible for the supervision of other employees but may be asked to assist in training new hires once the employee has demonstrated mastery of their position.
• This position encompasses in-house emergent dispatching as well as the dispatching for our interfacility transport (IFT) team. The employee will be cross trained in both positions and will be utilized in either capacity as needed to fulfill the needs of the Communications Center.

Benefits

• $0 copays & $0 deductibles on medical insurance — you and your family receive care without hidden costs with $0 premium for the employee.
• Comprehensive medical, dental, and vision insurance.
• 401(k) with employer match.
• Generous paid time off (accrue up to 138 hours in first year, increasing annually to 258 hours in year 10).
• Increased pay for working on one of 8 holidays.
• Company-paid Short-Term Disability, Long-Term Disability, Life insurance (2x annual salary) and AD&D coverage.
• Uniform allowance and wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED