Telecommunicator II

City of Independence • Independence, MO

23h • Onsite

About The Position

The Communications Unit is establishing an eligibility list for the position of Tele-Communicator II. This position serves in a lead and supervisory capacity, providing operational support, mentorship, and technical guidance to Tele-Communicator I staff while assisting Communications Center supervisory personnel with daily operations. The Tele-Communicator II position plays a critical role in ensuring that emergency and non-emergency communications are handled accurately, efficiently, and professionally.

Requirements

• High school diploma or GED
• Two (2) years’ experience as a Telecommunicator I, preferably with the City of Independence Communication Center or two (2) years’ experience as a Telecommunicator, call taker or dispatcher in a comparable size and structured public safety answering environment or related experience as a trainer in a call center, or dispatch center work setting and/ or other relevant work experience.
• MULES certified
• NIMS training completed within one (1) year of hire.
• Strong working knowledge of CAD systems, radio procedures, and call-taking protocols.
• Demonstrate strong communication, leadership, and decision-making abilities, particularly in high-pressure environments.
• The ability to coach, mentor, and guide peers in a positive, professional, and team-oriented manner.
• Familiarity with FCC regulations, NCIC systems, departmental policies and procedures, and CWA contract provisions.

Nice To Haves

• Bilingual skills preferred

Responsibilities

• Supervise and support Tele-Communicator I staff by assigning, prioritizing, and monitoring workload to maintain effective shift operations.
• Supervise a squad of Tele-Communicator I staff based on assigned shift, including responsibilities such as payroll review, scheduling, and performance evaluations.
• Monitor radio and telephone activity to ensure compliance with departmental policies, procedures, and service quality standards.
• Mentor and assist staff with complex, high-priority, or critical calls for service.
• Provide feedback and assist with training initiatives to maintain and enhance the quality of communications services.
• Promote teamwork, professionalism, and effective communication across all shifts.
• Serve as a lead dispatcher and technical resource during assigned shifts.

Benefits

• Pay scale is outlined in the current CWA contract.
• Any assignment(s) or work performed outside normal working hours will be compensated at one and a half times their normal rate of pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees