Ambulance Dispatcher (System Status Controller)

Winnipeg Regional Health Authority • Brandon, MB

2d • Onsite

About The Position

The role of the MTCC System Status Controller is to receive and process requests for emergency medical assistance and medical transportation. The SSC will prioritize, coordinate and dispatch medical response and transportation services for rural and northern Manitoba.

The System Status Controllers will obtain the necessary caller information; communicate the information to EMS personnel located across the province and dispatch medical resources using a variety of tools and resources including a computer-aided-dispatching system (CAD), medical protocols, mapping/GIS technology with digital radio and telephone media. The SSC must be able to communicate with the public, medical personnel, and other public safety agencies.

Primary responsibilities relate to all applicable regulations/policies within the Medical Transportation Coordination Centre and Shared Health. The SSC will conduct him/herself in a non-judgmental, collected and professional manner.

Functions are conducted in accordance with the Mission and Values of Shared Health, current policies and procedures and applicable legislation.

Requirements

• High School diploma or equivalent required.
• Manitoba EMS Technician (or greater) license required.
• Successful completion of a System Status Controller training program required.
• Current first-aid certificate required.
• Current Cardiopulmonary Resuscitation Certificate to the Basic Rescuer level (minimum) required.
• Keyboarding speed greater than 35 wpm.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to multi-task.
• Demonstrated ability to work as part of a team.
• Demonstrated ability to work independently.
• Ability to respect and promote confidentiality.
• Ability to perform the duties on the position on a regular basis.
• Must be competent with Windows based programs.
• Strong organizational, decision-making and problem-solving skills.
• Ability to respect and promote a culturally diverse population.
• Knowledge of Quality Assurance and continuous improvement techniques.
• Demonstrated knowledge of Emergency Medical Service/medical transportation communication and operations.

Nice To Haves

• Experience in a large call centre is highly desirable.
• Pre-hospital care provider in Manitoba is an asset.
• Degree/diploma in a Health Care discipline is an asset.

Responsibilities

• Receive and process requests for emergency medical assistance and medical transportation.
• Prioritize, coordinate and dispatch medical response and transportation services for rural and northern Manitoba.
• Obtain necessary caller information.
• Communicate information to EMS personnel located across the province.
• Dispatch medical resources using a variety of tools and resources including a computer-aided-dispatching system (CAD), medical protocols, mapping/GIS technology with digital radio and telephone media.
• Communicate with the public, medical personnel, and other public safety agencies.
• Conduct him/herself in a non-judgmental, collected and professional manner.
• Adhere to all applicable regulations/policies within the Medical Transportation Coordination Centre and Shared Health.
• Perform functions in accordance with the Mission and Values of Shared Health, current policies and procedures and applicable legislation.

Benefits

• The successful candidate will be responsible for any service charges incurred for Criminal Records Check, Child Abuse Registry Check and Adult Abuse Registry Check.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED