Emergency Medical Dispatcher - Ambulance Operations

Mayo Clinic•Jacksonville, FL

15h•Onsite

About The Position

Coordinates emergent and non-emergent requests for Mayo Clinic Florida Medical Transport services, including interfacility ambulance transports, flight team escorts, organ transport operations, and community paramedicine visits. Manages and triages incoming requests via phone, radio, and digital platforms to ensure timely, appropriate dispatch of ambulance resources. May also require the delivery of 911 caller pre-arrival instructions. Maintains real-time communication with field crews, hospital departments, and external partners to coordinate patient movement to and from Mayo Clinic Florida, as well as to out-of-network facilities when necessary. Provides accurate pre-arrival notifications to receiving teams and facilitates communication between clinical teams and transport crews. Initiates emergency team activations (e.g., Stroke Alerts, Trauma Activations, Rapid Response) per Mayo Clinic Florida protocols, ensuring timely coordination with the Emergency Department, inpatient units, and specialty teams. Supports coordination of critical care transports, including ground and air-based assets when indicated.

Requirements

Coordinates emergent and non-emergent requests for Mayo Clinic Florida Medical Transport services
Manages and triages incoming requests via phone, radio, and digital platforms
Delivers 911 caller pre-arrival instructions
Maintains real-time communication with field crews, hospital departments, and external partners
Provides accurate pre-arrival notifications to receiving teams
Facilitates communication between clinical teams and transport crews
Initiates emergency team activations per Mayo Clinic Florida protocols
Supports coordination of critical care transports

Responsibilities

Coordinates emergent and non-emergent requests for Mayo Clinic Florida Medical Transport services, including interfacility ambulance transports, flight team escorts, organ transport operations, and community paramedicine visits.
Manages and triages incoming requests via phone, radio, and digital platforms to ensure timely, appropriate dispatch of ambulance resources.
May also require the delivery of 911 caller pre-arrival instructions.
Maintains real-time communication with field crews, hospital departments, and external partners to coordinate patient movement to and from Mayo Clinic Florida, as well as to out-of-network facilities when necessary.
Provides accurate pre-arrival notifications to receiving teams and facilitates communication between clinical teams and transport crews.
Initiates emergency team activations (e.g., Stroke Alerts, Trauma Activations, Rapid Response) per Mayo Clinic Florida protocols, ensuring timely coordination with the Emergency Department, inpatient units, and specialty teams.
Supports coordination of critical care transports, including ground and air-based assets when indicated.