Emergency Department Technician I

Covenant Health•Lewiston, ME

13d•Onsite

About The Position

St. Mary’s Regional Medical Center in Lewiston, Maine, is seeking an Emergency Department Technician I to provide patient care and administrative support in a fast-paced emergency department. The role supports patients and clinical staff throughout the emergency care experience and calls for compassionate, dependable, detail-oriented work consistent with the mission and values of Covenant Health Ministry. The technician helps maintain a safe, welcoming environment for patients, families, and students and must maintain required certifications, annual compliance courses, and competencies.

Requirements

High school diploma or GED.
State of Maine CNA or EMT-B certification required at the time of hire.
Basic Life Support (BLS) certification required.
Strong computer, verbal, and written communication skills.
Ability to prioritize tasks, multitask, and work effectively in a fast-paced environment.
Ability to communicate professionally with patients, families, and healthcare team members while maintaining confidentiality.
An equivalent combination of education and experience may be considered.

Nice To Haves

Crisis Prevention Institute (CPI) training preferred, or to be obtained before completion of orientation.

Responsibilities

Assist with preparing patients for examinations and treatments, and with patient transportation, admission, and discharge.
Obtain vital signs; perform EKGs, phlebotomy, ear irrigation, and specimen collection; and assist with other patient care procedures within the scope of the position.
Monitor patients and promptly report changes in vital signs or condition to appropriate clinical staff.
Maintain patient confidentiality and document required patient observations and safety precautions.
Assist with searches of patients, belongings, rooms, and metal detectors, and with seclusion or restraint procedures under RN direction.
Register patients arriving by ambulance or police, obtain room assignments and required signatures, and secure patient valuables.
Gather accurate demographic, personal, insurance, and financial information from patients or their representatives.
Prepare and release authorized patient records in accordance with applicable laws and confidentiality requirements.
Provide financial counseling as needed, including information about Charity Care, MaineCare, and short- or long-term payment arrangements in accordance with department policy.
Transcribe and process physician orders, answer telephone calls, and complete filing, copying, faxing, and other administrative duties.
Maintain department supplies, equipment, cleanliness, and readiness.
Assist with preparing and delivering patient information to the courts for behavioral health cases.
Maintain required certifications, annual compliance courses, and competencies while supporting a safe, welcoming environment for patients, families, and students.