Emergency Department Tech/UC

Brown Medicine•Taunton, MA

4d•$21 - $31•Onsite

About The Position

The Emergency Department Technician (ED Tech)/Unit Clerk assists with direct and indirect patient care in the emergency department under the supervision and guidance of emergency department nurses and providers. The role uses clinical multitasking, patient-care, and prioritization skills to support patients with a variety of illnesses and injuries, assist with bedside procedures and emergent resuscitative care, and communicate with patients and families of all ages. The position also performs unit-clerk duties, including transcribing and transmitting physician orders under RN supervision, handling calls and messages, receiving visitors, and maintaining unit supplies and forms. Employees are expected to model Brown University Health’s values of Compassion, Accountability, Respect, and Excellence, and demonstrate its Success Factors: Instill Trust and Value Differences; Patient and Community Focus; and Collaborate. This is a 24-hour-per-week position, working 7:00 a.m.–7:30 p.m. on days, every other weekend and holiday, at Morton Hospital in Taunton, Massachusetts. Driving is not required.

Requirements

High school diploma or GED.
BLS certification.
Two or more years of related experience and/or training in a health-care setting is preferred.
Experience as an ED Tech or in another inpatient or outpatient health-care role is preferred.
Knowledge of basic anatomy and physiology.
Cooperative, courteous, respectful, and compassionate interactions with customers; patience and appropriate responses to questions and requests.
Professional appearance and demeanor, and ability to prevent or resolve customer concerns.
Ability to multitask, prioritize, and handle interruptions skillfully.
Comfort using computers and telephones.
Ability to establish and maintain effective working relationships with staff, clinicians, and the general public.
Ability to work under moderate pressure for extended periods.
Ability to take responsibility for accuracy and response times for emergent and non-emergent requests.
Ability to communicate clearly and concisely.
Ability to remain willing to learn and adapt in a changing health-care environment.

Nice To Haves

Medical terminology knowledge.
Experience as an ED Tech or in another inpatient or outpatient health-care role.
Two or more years of related experience and/or training in a health-care setting.

Responsibilities

Assist with patient assessment and care under the direction of a registered nurse.
Organize and multitask while supporting timely, quality patient care in a fast-paced emergency setting.
Perform tasks for which competency has been confirmed, including EKGs, finger-stick blood glucose testing, and phlebotomy.
Set up and assist providers with procedures such as gynecological and rectal exams, laceration repairs, and splint application.
Assist with patient cleaning, turning, ambulation, and procedures, and help meet nutritional and elimination needs.
Assist in caring for critically ill or injured patients, obtain supplies and equipment, and assist with CPR and compressions during emergencies.
Place patients on monitors as directed and assist with safe patient lifting, using lifting devices when necessary.
Respond to call bells and patient or family questions, round throughout the department, and communicate unmet needs to the provider or RN; assist with hourly rounding.
Restock patient-care rooms with linen and supplies, update bedside whiteboards, and turn over rooms with basic cleaning and preparation before housekeeping arrives.
Monitor portable oxygen tank supplies and check and restock specialty carts, including ENT and suture carts.
Collaborate and communicate clearly with the health-care team, providers, other departments, patients, and families.
When patient acuity or census increases, act as a sitter in the department or transport patients to testing locations as needed.
Perform assigned clerical duties and other duties as requested.
Transcribe and transmit physician orders to appropriate areas under RN supervision.
Function as a unit receptionist; communicate with physicians, ancillary departments, patients, and visitors.
Answer, place, and transfer telephone calls; take and deliver messages; and respond courteously, accurately, and promptly to information requests.
Inventory and order unit stock, maintain appropriate supplies, and demonstrate knowledge and use of forms.
Communicate treatment results, observations, patient complaints, and other pertinent information to the RN.
Complete assignments within an acceptable timeframe; use time and resources effectively; maintain reliable attendance and punctuality; and build efficient working relationships.
Follow Morton Hospital patient-care standards, policies, procedures, safety practices, and infection-control requirements.
Maintain positive, respectful relationships with the interdisciplinary health-care team and participate in organizational initiatives, committees, community activities, pilot projects, surveys, and process-improvement efforts.
Contribute to quality services, suggest solutions to issues, produce quality work, and take responsibility for work performed and corrective action as needed.