Emergency Department Tech/UC

Brown Medicine•Taunton, MA

4d•$21 - $31•Onsite

About The Position

The Emergency Department Technician (ED Tech)/Unit Clerk assists in delivering direct and indirect patient care in the emergency department under the supervision and guidance of emergency department nurses and providers. The role uses clinical multitasking, patient-care, and prioritization skills to support patients with a variety of illnesses and injuries. ED Techs/Unit Clerks support bedside procedures, emergent resuscitative care, and communication with patients and families of all ages. The position combines clinical duties with unit-clerk responsibilities. Clinical work includes assisting with patient assessment and care, performing tasks for which competency has been confirmed, supporting procedures and emergency care, and maintaining patient rooms and supplies. Unit-clerk work includes transcribing and transmitting physician orders under RN supervision, managing calls and messages, and supporting communication and unit operations. Brown University Health employees are expected to role-model the organization's values of Compassion, Accountability, Respect, and Excellence, and demonstrate its core Success Factors: Instill Trust and Value Differences; Patient and Community Focus and Collaborate.

Requirements

High school diploma or GED.
BLS certification.
Two or more years of related experience and/or training in a health care setting is preferred.
Experience as an ED Tech or in another inpatient or outpatient health care role is preferred.
Knowledge of basic anatomy and physiology.
Ability to multitask and prioritize.
Comfort using computers and telephones.
Ability to establish and maintain effective working relationships with staff, clinicians, and the general public.
Ability to work under moderate pressure for extended periods.
Ability to accept responsibility for accuracy and response times for emergent and non-emergent requests.
Ability to communicate clearly and concisely.
Ability to interact cooperatively and courteously, with respect and compassion; respond patiently and appropriately to questions and requests; handle interruptions skillfully; maintain a professional appearance and demeanor; and strive to prevent or resolve customer concerns.
Care of the Aggressive Patient / CPI/MOAB training is available upon hire.

Nice To Haves

Two or more years of related experience and/or training in a health care setting.
Experience as an ED Tech or in another inpatient or outpatient health care role.
Knowledge of medical terminology.

Responsibilities

Assist with patient assessment and care under the direction of a registered nurse.
Organize and multitask in a fast-paced emergency setting to support timely, quality patient care.
Perform confirmed-competency tasks, including EKGs, finger-stick blood glucose testing, and phlebotomy.
Set up for and assist providers with procedures, including gynecological and rectal exams, laceration repairs, and splint application.
Assist with patient cleaning, turning, ambulation, and procedures, and help patients meet nutritional and elimination needs.
Assist with care of critically ill or injured patients, obtain supplies and equipment as a primary runner, and assist with CPR/compressions.
Place patients on monitors as directed and assist with safe patient lifting, using lifting devices when necessary.
Respond to call bells and patient and family questions, round throughout the department, and communicate requests or needs to providers or RNs for follow-up.
Restock patient-care rooms with appropriate linens and supplies, update bedside whiteboards, and turn over rooms with basic cleaning and preparation before housekeeping arrives.
Monitor portable oxygen tank supply and check and restock specialty carts, including ENT and suture carts.
Collaborate and communicate clearly with team members, providers, other departments, patients, and families; assist with hourly rounding.
As acuity or census increases, act as a sitter in the department or transport patients to testing locations as needed.
Perform assigned clerical duties and other duties as requested.
Transcribe and transmit physician orders to appropriate areas under RN supervision.
Perform receptionist duties on the nursing unit and communicate with physicians, ancillary departments, patients, and visitors.
Answer, place, and transfer telephone calls; take and relay messages; and handle information requests courteously, accurately, and promptly.
Inventory and order unit stock, ensure supplies are available, and demonstrate knowledge and use of forms.
Communicate treatment results, observations, patient complaints, and other pertinent patient information to the RN.
Complete assignments within an acceptable time frame and use time and resources effectively; maintain reliable attendance and punctuality.
Follow the hospital's patient-care standards, policies, procedures, safety practices, and infection-control practices.
Maintain positive working relationships and collaborate with the interdisciplinary team; participate in patient-satisfaction, quality-care, cost-reduction, and patient-care improvement efforts, including committees and community activities.
Offer solutions to issues, produce quality work, accept responsibility for work performed, and take corrective action as needed.