Emergency Assistant Case worker @ Independence

The Salvation Army Central Territory•Independence, MO

11d

About The Position

The Emergency Assistant Case Worker interviews and evaluates clients seeking help with emergency needs and administers assistance to eligible individuals and families. The role screens requests, determines eligibility, supports applications, makes referrals, and maintains accurate records and financial documentation for emergency assistance programs. The worker also coordinates with community agencies, the Pathway Of Hope case manager, Corps staff, and other partners to support clients’ progress toward self-sufficiency. The position works in a typical office environment and reports to the Corps Officer for direction and assignments. It involves travel to meetings and conferences as required, occasional out-of-town travel, and possible overnight stays. The employee must have a valid driver’s license and be approved under The Salvation Army Fleet Safety Program to drive for Army business. The role may supervise volunteers or others as deemed appropriate by the Corps Officer. Employees are expected not to undermine The Salvation Army’s religious mission.

Requirements

High school diploma.
At least two years of college coursework in Human Services; a bachelor’s degree is preferred. The Salvation Army may accept an equivalent combination of training, education, and experience.
Two years of experience working with low-income and minority populations.
Complete The Salvation Army’s Caseworker Certification Program within 90 days of hire.
Positive interpersonal relations skills.
Ability to relate to people with dignity and respect in a non-judgmental manner.
Effective oral and written communication skills.
Ability to work independently and with other staff members.
Ability to operate essential office equipment, including a telephone, personal computer, copier, fax, and scanning equipment.
Valid driver’s license from the state of residence.
Approval through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.

Nice To Haves

Bachelor’s degree.

Responsibilities

Receive calls and visitors to The Salvation Army.
Screen potential clients for immediate emergency assistance needs.
Pre-qualify requests for emergency assistance from individuals and families by determining eligibility through scheduled appointments, interviews, third-party contacts, and evaluation and verification of information.
Refer clients to other agencies according to The Salvation Army’s guidelines and procedures.
Assist clients with applications for emergency assistance, commodities, Christmas sign-ups, and related services.
Track expenditures in applicable spreadsheets, including FEMA, grants, Project Warmth, and Salvation Army designated funds.
Maintain accounting of funds received and distributed from the emergency assistance account using spreadsheets, supporting documentation, and MAAC Link.
Assist the Corps Officer in preparing annual FEMA files for submission and retain extra copies of all documentation.
Submit a monthly statistical report of emergency assistance transactions to the Corps Officer for entry into the TSA Statistical System.
Establish and maintain professional relationships with community helping agencies.
Work with the Pathway Of Hope case manager and refer clients to Pathway Of Hope.
Coordinate and assist with seasonal outreach alongside officers, staff, and other agencies.
Purge and store files annually.
Refer clients to the Corps Officer when they have spiritual needs.
Complete other assignments as directed by the Corps Officer to support clients’ progress toward self-sufficiency.