Emergency Assistant Case worker @ Independence

The Salvation Army USA Central Territory•Independence, MO

About The Position

Responsible for interviewing, evaluating, and administering aid to clients seeking assistance with emergency needs. The position supports individuals and families through eligibility screening, application assistance, referrals, financial and statistical recordkeeping, seasonal outreach, and coordination with community agencies and Salvation Army staff. The role works closely with the Pathway Of Hope case manager and refers clients to the Corps Officer when they have spiritual needs. Employees are expected not to undermine The Salvation Army’s religious mission. The position is full-time, 40 hours per week, and benefits eligible.

Requirements

High school diploma; a minimum of two years of college work in Human Services is required, with a bachelor’s degree preferred. Equivalent training, education, and experience may be accepted at The Salvation Army’s discretion.
Two years of experience working with low-income and minority populations.
Must complete The Salvation Army’s Caseworker Certification Program within 90 days of hire.
Positive interpersonal relations skills and the ability to relate to people with dignity and respect in a non-judgmental manner.
Ability to communicate effectively orally and in writing.
Ability to work independently and with other staff members.
Ability to operate essential office equipment, including a telephone, personal computer, copier, fax, and scanning equipment.
Valid driver’s license from the state of residence and approval through The Salvation Army Fleet Safety Program to drive a Salvation Army or personal vehicle on Salvation Army business.
Ability to meet the stated physical requirements, with reasonable accommodation where applicable.

Nice To Haves

Bachelor’s degree.

Responsibilities

Receive calls and visitors to The Salvation Army.
Screen potential clients for immediate emergency assistance needs.
Pre-qualify requests for emergency assistance from individuals and families, determine eligibility through appointments and interviews, contact third-party sources, and evaluate and verify information.
Refer clients to other agencies according to The Salvation Army’s guidelines and procedures.
Help clients complete applications for emergency assistance, commodities, Christmas sign-ups, and other services.
Track spending in spreadsheets for FEMA, grants, Project Warmth, Salvation Army designated funds, and other applicable sources.
Maintain records of funds received and distributed from the emergency assistance account using spreadsheets, supporting documentation, and MAAC Link.
Assist the Corps Officer with preparing annual FEMA files for submission and retain extra copies of documentation.
Submit monthly statistical reports of emergency assistance transactions to the Corps Officer for entry into the TSA Statistical System.
Establish and cultivate professional relationships with community agencies.
Work with the Pathway Of Hope case manager and refer clients to Pathway Of Hope.
Coordinate and assist with seasonal outreach alongside officers, staff, and other agencies.
Purge and store files annually.
Refer clients to the Corps Officer when they have spiritual needs.
Complete other assignments as directed by the Corps Officer to support clients’ progress toward self-sufficiency.
Supervise volunteers or others as deemed appropriate by the Corps Officer.
Travel to meetings and conferences as required by the Corps Officer, including occasional out-of-town and overnight travel.
Complete The Salvation Army’s Caseworker Certification Program within 90 days of hire.