Case Worker/ Administrative Assistant

The Salvation Army Central Territory•Iowa City, IA

About The Position

Provides case management using The Salvation Army’s Pathway of Hope philosophy. Under the supervision of the Corps Officer, the Case Worker/Administrative Assistant partners with clients and community partners to provide needed services. The role also provides administrative support for the Salvation Army office and its social services activities. Driving is an essential function. The position supervises volunteers and may assist with holiday and special programs. Employees are expected not to undermine The Salvation Army’s religious mission.

Requirements

High school diploma or GED required.
One to three years of experience in a social service and/or not-for-profit environment preferred.
Ability to be flexible and work on multiple projects or tasks simultaneously.
Basic computer skills, including ability to access payroll, timekeeping, and personal data through a web-based system.
Intermediate Microsoft Word and Excel skills and ability to access data systems through a web-based system.
Administrative skills, including use of standard office equipment, data entry, 10-key, attention to detail, and filing.
Good written and spoken communication skills and ability to maintain effective working relationships.
Demonstrated ability to handle confidential matters.
Attention to detail, creative problem-solving skills, and strong independent judgment.
Must pass applicable background checks.
Must possess a valid driver's license from the state of residence and be approved through The Salvation Army Fleet Safety Program to drive a Salvation Army or personal vehicle on Salvation Army business.
Must complete Safe from Harm training within 90 days of hire.
Physical requirements include good speaking, hearing, and vision ability; excellent manual dexterity; ability to stand, bend, and reach for extended periods; and dexterity to operate office equipment. May need to climb, balance, kneel, crouch, or crawl, and occasionally lift or move more than 50 pounds.
Must agree, as an employee of The Salvation Army, not to undermine its religious mission.

Nice To Haves

Associate degree in a human services field preferred.
One to three years of experience in a social service and/or not-for-profit environment preferred.

Responsibilities

Conduct intake interviews with clients requesting material assistance; assess and document their needs, circumstances, and assistance provided.
Counsel clients about available resources and explain procedures, rights, responsibilities, and confidentiality.
Maintain accurate, confidential, detailed case-management files and referral materials.
Enroll clients in appropriate Salvation Army programs or initiatives when appropriate, and coordinate services with area social service agencies.
Complete Salvation Army statistics and maintain required documents and reports.
Maintain the material-assistance inventory, order supplies, and stock inventory.
Educate and coordinate with community agencies about Salvation Army Social Services activities.
Refer clients to services unavailable through The Salvation Army.
Maintain appropriate and consistent daily and weekly office operating hours.
Answer phones and respond to emails and other correspondence.
Make bank deposits and scan invoices and deposit slips to the DHQ accounting center.
Assist with holiday and special programs.
Drive as required for the role.
Supervise volunteers.
Perform other duties as assigned.