Administrative Assistant - Case Management

Springhill Medical Health Systems•Mobile, AL

About The Position

The Administrative Assistant provides broad administrative and utilization management support to care coordinators, social workers, and the Case Management department. The position works collaboratively with the Utilization Management team and under the direction of the Director of Case Management. Responsibilities include supporting post-acute service authorizations and referrals, assisting with discharge arrangements and documentation, helping patients with Durable Medical Equipment needs, and providing communication and administrative support while maintaining confidentiality and compliance with hospital policies and applicable regulations. A pre-employment drug screening is required at this drug-free facility.

Requirements

High school diploma or GED.
Good verbal communication skills.
Ability to carry out detailed written or verbal instructions independently.
Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint, and other office systems.
Passing a pre-employment drug screening is required.

Nice To Haves

Associate degree in business administration, healthcare administration, or a related field.
Two to three years of administrative, executive assistant, healthcare administrative, or related experience.

Responsibilities

Answer incoming internal and external calls and monitor Case Management department phones for staff call-ins.
Monitor and distribute incoming faxes while following internal security measures.
Assist patients with Durable Medical Equipment to meet physician-ordered home care needs in accordance with payer requirements.
Contact insurance companies and medical groups to obtain authorizations for post-acute services.
Enter referrals into the post-acute system and authorizations into the billing system.
Obtain required Medicare IM signatures before discharge.
Under Case Management staff supervision, coordinate and facilitate discharge arrangements in accordance with hospital policies, procedures, and applicable state and federal regulations.
Document discharge arrangements in the electronic medical record and appropriate Case Management tracking systems.
Identify and involve patients, families, and caregivers in discharge planning and development of the plan of care.
Work cooperatively with patients, families, and interdisciplinary teams while serving as a patient advocate.
Communicate with nursing leaders, hospital leadership, employees, physicians, vendors, patients, families, and other stakeholders.
Respond to routine inquiries, coordinate information between Case Management and other departments, and escalate matters requiring the Director of Case Management’s involvement.
Maintain accurate, organized records, reports, correspondence, meeting minutes, and other documentation.
Assist with document preparation, filing, scanning, data entry, and electronic record maintenance.
Maintain confidentiality and ensure administrative records comply with hospital policies and applicable requirements.
Represent the Case Management department with a professional, courteous, and service-oriented presence.
Assist with special projects and administrative assignments as directed by the Director of Case Management.
Participate in department and organizational meetings as requested.
Maintain knowledge of applicable hospital policies and procedures.
Demonstrate commitment to patient safety, quality, service excellence, and organizational values.
Perform other duties and responsibilities within the scope of the position as assigned.