Embedded GSOC Supervisor
About The Position
Sibylline is seeking an experienced security operations professional to supervise personnel and activities supporting a client’s 24/7 global security operations. Reporting to the Manager, the Supervisor provides shift leadership and operational oversight, serves as an escalation point for Operators, and acts on behalf of the Manager when required. The role oversees alarm response, dispatch coordination, access control, incident management, CCTV monitoring, emergency communications, and quality assurance while ensuring established procedures are followed. This is an on-site position at the client’s Los Angeles office. The schedule is five 8-hour shifts, rotating among early, late, and night shifts, including weekends, with flexibility to cover gaps as needed. The position is moderately self-directed and requires understanding and compliance with company policies, procedures, and values. The work takes place in an office environment using a computer and standard office equipment, with regular collaboration and communication with team members and stakeholders. Travel may be required up to 5%.
Requirements
- Strong operational security and incident management experience.
- Ability to prioritize multiple incidents and competing operational requirements.
- Strong written communication and report review skills.
- Knowledge of access-control, CCTV, dispatch, and alarm monitoring platforms.
- At least 3 years of operational security, GSOC, or security operations experience.
Nice To Haves
- Experience supervising or mentoring personnel.
- Previous supervisory, shift-lead, coaching, or mentoring experience.
- Bachelor’s degree or equivalent experience.
Responsibilities
- Supervise daily shift activities and lead Operators.
- Review alarms, incidents, dispatches, and escalations to ensure proper handling.
- Support emergency response and incident coordination activities.
- Monitor CCTV, access control, and badge management processes for quality and compliance.
- Review reports, logs, and documentation for accuracy and completeness.
- Conduct shift handovers and maintain operational continuity across shifts.
- Provide coaching, mentoring, and on-the-job training.
- Support workforce scheduling, coverage, and escalation management.
- Act as shift lead during critical incidents and facility disruptions.
Benefits
- 401(k) with up to 5% matching
- Medical, dental, and vision insurance
- Basic life and AD&D insurance
- Long-term and short-term disability insurance
- 160 hours (20 days) of PTO accrued per year
- 9 front-loaded sick days
- 11 federal holidays, with a day back in lieu if worked
- 3 bereavement days
- Employee Assistance Program
- Employee Discount Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
