Email Marketing Associate

Kiva.org

3h • $52,000 - $64,000 • Remote

About The Position

Kiva is seeking an Email Marketing Associate to support the execution and continuous improvement of its email and lifecycle marketing programs. Reporting to the Senior Manager of Lifecycle & Email, this role helps build scalable operational processes so the Growth & Lifecycle team can deliver increasingly sophisticated programs efficiently and consistently. The associate works with Growth & Lifecycle, Product, Creative, Analytics, Data Science, and Engineering teams on campaign execution, marketing operations, and process improvements that support personalized communications to Kiva’s global community.

The position provides a foundation in marketing operations, with opportunities to take on broader responsibilities over time across campaign management, marketing operations, and lifecycle marketing. It is work from home, and applicants must be authorized to work in the United States on a permanent, full-time basis. Kiva cannot provide visa sponsorship. Hiring is currently limited to residents of AZ, CA, CO, DE, FL, GA, IL, KS, LA, MA, MD, ME, MI, MN, NY, OH, OR, SC, TX, UT, VA, and WA.

Requirements

• Applicants must be authorized to work in the United States on a permanent, full-time basis; visa sponsorship is not available.
• Excellent written and verbal communication skills and ability to collaborate across teams.
• Passion for Kiva’s mission and expanding financial access around the world.

Nice To Haves

• 1–3 years of experience in email marketing, technical production, lifecycle marketing, CRM administration, marketing operations, or a related field.
• Hands-on experience with Iterable or a similar marketing automation platform, such as Braze, Klaviyo, or Salesforce Marketing Cloud.
• Experience supporting campaign execution, marketing automation workflows, audience segmentation, or quality assurance processes.
• Strong attention to detail, organizational skills, and commitment to operational excellence.
• Experience managing multiple concurrent projects with competing deadlines.
• Comfort working with data, spreadsheets, and marketing performance metrics.
• Strong problem-solving skills and ability to learn new systems and technologies quickly and troubleshoot issues independently.
• Interest in lifecycle marketing, email marketing, marketing operations, retention programs, or CRM.

Responsibilities

• Support campaign intake, planning, building, quality assurance, scheduling, and deployment across multiple stakeholders.
• Build, maintain, and optimize complex workflows and lifecycle journeys using Iterable.
• Execute A/B tests and support experimentation initiatives.
• Conduct quality assurance across content, links, personalization, segmentation, rendering, and user experience.
• Support the development and maintenance of reusable templates, workflows, and operational processes.
• Maintain project timelines, dependencies, and deliverables in Asana.
• Build and maintain audience segments, dynamic lists, suppression logic, and targeting rules in Iterable.
• Support personalization, frequency capping, and segmentation initiatives to improve user experience and list health.
• Help audit, document, and improve customer data available for lifecycle marketing.
• Partner with Product, Engineering, and Analytics teams to improve customer data quality and lifecycle capabilities.
• Identify opportunities to improve automation, segmentation, and triggered messaging programs.
• Monitor and report on campaign and lifecycle performance metrics.
• Document campaign learnings, experiment results, audience logic, and operational best practices.
• Share insights and maintain documentation that improves team knowledge, efficiency, and cross-functional collaboration.
• Support testing, research, and analytical initiatives to improve customer engagement and retention.
• Identify opportunities to improve automation, targeting, and operational processes.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Parental leave
• Professional development
• 401(k) matching
• Unlimited PTO
• JOON flexible lifestyle spending account with an annual stipend for wellness, professional development, or working from home

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed