Email Designer

Within•New York City, NY

5d•Onsite

About The Position

WITHIN is looking for an Email Designer to join our Lifecycle team. In this role, you’ll create compelling, on-brand email experiences that help our clients engage customers and drive measurable business results. You’ll be responsible for translating campaign strategies, creative briefs, and brand guidelines into polished email designs across a variety of lifecycle touchpoints—from promotional campaigns and product launches to automated journeys and retention programs. The ideal candidate combines strong visual design fundamentals with an understanding of how people engage with content in the inbox. You’re comfortable working across multiple brands, collaborating with strategists, copywriters, and developers, and designing within the unique constraints and best practices of email.

Requirements

2+ years of professional digital design experience, ideally with experience designing email, CRM, lifecycle, or e-commerce marketing creative
A strong portfolio demonstrating digital design work and strong visual design fundamentals
Proficiency in Figma and Adobe Creative Suite, including Photoshop and Illustrator
Strong understanding of typography, layout, hierarchy, color, imagery, and brand consistency
Experience designing responsive, mobile-first digital experiences
Understanding of email-specific design considerations and limitations
Ability to work within established brand guidelines while finding opportunities to elevate the creative
Strong attention to detail and ability to deliver polished work in a fast-paced environment
Ability to manage multiple projects, priorities, and deadlines simultaneously
Strong communication and collaboration skills
Comfortable receiving, interpreting, and incorporating creative feedback

Nice To Haves

Experience designing lifecycle marketing programs or automated customer journeys
Experience working with DTC, e-commerce, or consumer brands
Familiarity with platforms such as Klaviyo, Braze, Salesforce Marketing Cloud, or Attentive
Familiarity with email QA and testing tools such as Litmus or Email on Acid
Basic understanding of HTML/CSS and how email designs are translated into responsive builds
Experience creating or maintaining modular email design systems
Experience using performance data, A/B testing results, or customer insights to inform creative decisions
Experience working in an agency or other fast-paced, multi-client environment

Responsibilities

Design engaging, high-quality email creative for a portfolio of client brands
Translate creative briefs, campaign strategies, and brand guidelines into effective email designs
Create designs for promotional campaigns, product launches, newsletters, triggered communications, and automated lifecycle journeys
Develop reusable email templates and modular design systems that allow teams to create campaigns efficiently and consistently
Design with a mobile-first and responsive mindset, considering how layouts and content will adapt across devices
Apply email design best practices around hierarchy, readability, accessibility, CTA placement, and conversion
Partner closely with copywriters, Lifecycle strategists, account teams, and Email/CRM developers to bring campaigns from concept through execution
Prepare and organize design files and assets for efficient developer handoff
Incorporate client and internal feedback while maintaining brand consistency and design quality
Manage multiple projects and deadlines across different clients and campaigns
Stay current on email, CRM, e-commerce, and digital design trends and bring new ideas to the team
Use performance insights and campaign learnings to continuously improve creative approaches