Email Coordinator
University of Texas at Austin
•Onsite
About The Position
The Email Coordinator serves as the central coordination and quality-control point for alumni and donor email communications. The role manages centralized requests, coordinates campaign schedules, checks submissions against established requirements, and activates approved campaigns in Eloqua in accordance with SPUR and Eloqua governance guidelines. This position is based on-site at the University of Texas at Austin in Austin, Texas, and works with teams across the university to support accurate, compliant, and timely email communications.
Requirements
- Bachelor’s degree and at least three years of experience in email marketing, digital communications, marketing operations, project coordination, or a related field.
- Ability to manage a high volume of time-sensitive requests, organize competing priorities, and maintain accuracy under deadlines.
- Experience reviewing email content, audience criteria, or campaign assets for completeness and compliance with established standards.
- Strong written and verbal communication skills, attention to detail, and sound judgment.
- Proficiency with Microsoft Office or comparable workplace applications.
- Ability to collaborate effectively with stakeholders across multiple organizational units and adapt to new marketing technologies, governance standards, and business processes.
- Must be eligible to work in the United States on a full-time basis for any employer without sponsorship.
- Relevant education and experience may be substituted as appropriate.
Nice To Haves
- Experience using Oracle Eloqua and Salesforce CRM or comparable email marketing and CRM platforms.
- Ability to coordinate high volumes of email campaigns, centralized request queues, or editorial calendars.
- Familiarity with audience segmentation, email deliverability, accessibility, brand standards, data privacy, and legal or regulatory requirements for external communications.
- Experience in higher education advancement or a similarly complex organization or industry.
- Experience using project management, service management, calendar, or workflow tools to coordinate requests and deadlines.
- Working knowledge of HTML and email quality-assurance practices.
Responsibilities
- Manage the Alumni/Donor External Email Calendar by reviewing incoming requests for availability and coordinating campaign schedules to help minimize recipient email fatigue.
- Review audience criteria, email assets, brand standards, legal requirements, and deliverability details to ensure requests are complete and compliant.
- Prioritize email requests based on sending frequency, audience size, urgency, and organizational needs.
- Coordinate with UT Austin colleges, schools, and units to finalize content, audience selections, and other required campaign assets.
- Assist the Annual Giving team with Salesforce CRM campaign builds and campaign tracking through appeal codes and reports.
- Activate approved alumni and donor email campaigns in Eloqua and verify campaigns are accurately configured before deployment.
- Manage a high volume of email sends each month while maintaining accuracy, consistency, and timely execution.
- Maintain documentation and support adherence to industry and UT Austin email governance guidelines.
- Perform additional duties as assigned.
Benefits
- Competitive benefits package including insurance and retirement benefits.
- Professional development opportunities.
