Elite Stylist

Ulta Beauty, Inc.•North Attleborough, MA

About The Position

The Elite Stylist engages with guests, consults on their hair care needs, and recommends products and services. The role delivers professional services focused on the guest’s total look while supporting the Experience Manager and Assistant Services Manager. The stylist contributes to service sales and productivity, guest service, operating procedures, and compliance standards. Success requires a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge. The stylist performs hair and other salon services, builds guest relationships and clientele, recommends products and services, and contributes to store sales and guest loyalty goals. The role also supports in-store events and promotions, maintains current industry knowledge, follows service and safety procedures, and helps maintain salon and store operational standards. Work schedules are flexible and include days, evenings, weekends, and holidays. The role involves continuous mobility, lifting or moving items up to 10 pounds, frequent bending, reaching, and twisting, and standing for extended periods. The position requires a cosmetology license and previous relevant work experience. Pay is the higher of $15.00–$21.40 per hour or services pay for the workweek under the Company’s Services Compensation Plan. Eligible associates may also earn overtime as required by law and tips from service guests. Full-time positions are eligible for paid time off and health, dental, vision, life, and disability benefits; part-time positions are eligible for dental, vision, life, and disability benefits.

Requirements

Cosmetology license.
Previous relevant work experience.
Proficiency in current salon techniques for haircutting, hair color, lightening, styling, texture, treatments, extensions, makeup, brow services, and ear piercing where applicable, and/or aptitude to develop skills in all service categories.
Proficiency in using equipment and chemicals needed to perform technical work.
Proficiency in demonstrating, recommending, and selling professional hair-care and makeup products.
Developed communication skills.
Ability to work independently and as part of a team.
Ability to build and maintain strong customer relationships and build clientele.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Responsibilities

Perform hair services such as hair design, haircuts, color, texture, treatments, styling, updos, perms, blowouts, keratin treatments, and extensions, as well as makeup applications, brow services, and ear piercing where applicable.
Meet or exceed the average weekly sales goal of $1,900 and hair-service productivity goals through exceptional guest service; contribute to store retail and service sales, guest loyalty, and retail shrink goals.
Demonstrate products to guests to support sales and the guest service experience.
Support in-store events, promotions, and marketing initiatives.
Stay informed about industry trends, products, and services and their ingredients and benefits during work time.
Maintain prompt, regular attendance.
Develop guest relationships through consultations and appropriate retail and service recommendations.
Serve all guests, including walk-in guests, in a timely and efficient manner.
Partner with skin therapists and the retail team to provide a well-rounded guest experience.
Build professional relationships with peers and brand partners to deliver exceptional guest service collaboratively.
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app.
Attend mandatory trainings and meetings for continuous professional development.
Follow and help ensure compliance with company policies, procedures, standards, and state board guidelines.
Follow safety, sanitation, and infection-control procedures before, during, and after services.
Follow established service protocols for a consistent guest experience.
Use booking and clientele systems to book return services and events.
Communicate supply needs to the Experience Manager and ensure guest readiness.
Maintain cleanliness and operational standards in assigned areas, including the salon, salesfloor, restrooms, backroom, and break area.
Follow the Ulta Beauty dress code.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.