ELIGIBILITY SUPERVISOR - SES - 60019825

State of Florida•Tallahassee, FL

About The Position

This is professional work supervising Economic Self-Sufficiency Specialists. The primary duty is to communicate with, motivate, train, and evaluate employees; plan and direct their work; and lead the team in a way that enhances customer service and supports agency goals. The position is regional and may be located anywhere between Pensacola and Tallahassee, Florida, and requires travel. Applicants should have excellent people and computer skills. A skills assessment test is part of the application process. This is an internal agency opportunity open only to people already employed by the Florida Department of Children and Families. Applicants must submit a fully completed State of Florida application with no gaps in employment. Bilingual applicants are desired. Employment is subject to successful completion and agency approval of applicable state and national background screening before starting.

Requirements

At least two years of paraprofessional experience in work where a major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing or collecting accounts, checking credit, processing insurance policies or claims, or providing customer service; OR an associate degree; OR 60 semester or 90 quarter hours of college may substitute for the experience.
At least two years of ESS program processing experience as an Economic Self-Sufficiency Specialist I or II (Eligibility Specialist I or II).
Must be willing to travel.
Must already be employed by the Florida Department of Children and Families.
Must complete a State of Florida application with no gaps in employment.
Must successfully complete required background screening and receive agency approval before beginning employment.
Must complete a skills assessment as part of the application process.
Knowledge of policies and procedures for all ACCESS programs.
Knowledge of interviewing techniques and methods of compiling, organizing, and analyzing data.
Knowledge of applicable mainframe systems and software applications.
Skill in operating a personal computer.
Ability to supervise people and coordinate unit operations and activities.
Ability to interpret and apply complex information concerning ACCESS program policies and procedures.
Ability to develop and deliver public presentations, investigate complaints, and deal with the public in varied situations.
Competencies include learning, active listening, oral and written communication, reading comprehension, personnel resource management, problem solving, team building, planning and evaluation, conflict management, approachability, leading change and innovation, and managing performance.