Supervisor, Patient Eligibility

Savista•Mesquite, TX

10d•Onsite

About The Position

The Supervisor, Patient Eligibility is a hands-on leadership role responsible for stabilizing and improving eligibility operations across the North Texas region. The supervisor leads a team that delivers accurate, timely patient eligibility services while also maintaining an individual caseload and conducting in-person patient screenings, including bedside visits. The role assesses operational challenges, identifies workflow gaps, drives improvements, and serves as an escalation point for complex cases. It partners with senior leadership, hospital leadership, frontline teams, government agencies, and other departments to support service delivery and patient care. The position requires regular onsite work and travel between assigned facilities, including daily onsite presence at Dallas Regional Medical Center and Dallas Medical Center; Pampa Regional Medical Center is supported remotely. The supervisor owns operational client relationships for major clients across multiple regions, with responsibility for service levels, quality, performance, and client reporting. The role oversees eligibility workflows, team capacity, productivity, quality assurance, regulatory compliance, and facility- and regional-level financial performance. It also manages team hiring, onboarding, coaching, performance management, scheduling, training, resource allocation, and development. The position is full-time and hourly non-exempt, with core hours between 8:00 a.m. and 4:30 p.m. Flexibility and occasional overtime are required to meet business needs. The stated pay range is $30.00–$32.00 per hour. The work is onsite, and the role requires reliable transportation, a valid driver’s license, and regular travel within the assigned service area.

Requirements

Bachelor’s degree in healthcare administration, business, or a related field, or an equivalent combination of education and experience.
At least 5 years of experience in healthcare eligibility, financial counseling, or case management.
At least 2 years of people-management experience overseeing teams of 5–10 people.
Familiarity with state and federal assistance programs such as Texas Medicaid, Medicare, and Social Security Disability.
Ability to lead and motivate teams and foster collaboration and accountability.
Strong problem-solving skills, including the ability to de-escalate and resolve complex patient or operational issues.
Strong organizational skills and ability to manage multiple priorities while maintaining accuracy and attention to detail.
Excellent verbal and written communication skills, including the ability to explain complex information clearly and empathetically.
Ability to identify solutions to financial challenges using program knowledge to benefit patients.
Ability to work in a fast-paced environment with changing priorities and patient needs.
Genuine care for patients’ needs and concerns, with the ability to build trust and rapport.
Ability to work effectively with colleagues, client staff, and external agencies to achieve shared goals.
Ability to ensure documentation is accurate, complete, and submitted on time.
Reliable transportation, a valid driver’s license, and ability to travel within the assigned service area; regular travel between Dallas facilities is required.

Nice To Haves

Proficiency in both English and Spanish.

Responsibilities

Serve as the primary operational leader for major clients across multiple regions, managing more than $600,000 in annual revenue.
Own day-to-day client relationships and ensure service level agreements, quality standards, and performance expectations are met.
Prepare, review, and present weekly client meetings and provide operational input on monthly and quarterly results.
Identify service risks, barriers, and performance gaps in internal workflows and provide feedback to senior leadership.
Resolve complex cases as an escalation point, coordinating with internal and external stakeholders.
Partner with hospital leadership, government agencies, and other departments to support seamless processes and patient care.
Travel regularly to assigned facilities and provide timely support across multiple locations.
Complete special projects as assigned.
Maintain an individual caseload and conduct in-person patient screenings, including bedside visits, to assess eligibility for financial assistance.
Facilitate applications for Medicaid, Medicare, Disability, county and hospital charity care, ensuring accurate documentation, timely submission, and follow-up to resolve accounts.
Distribute workload across the team, aligning capacity with demand to improve efficiency, productivity, and service-level performance.
Oversee workflow execution, productivity, and quality assurance to ensure timely and accurate processing of eligibility accounts.
Use multiple systems and databases to gather, track, and report patient data.
Enforce policies and procedures in accordance with regulatory, compliance, and client requirements.
Monitor compliance with HIPAA, Medicaid, Charity Care, Disability, and other regulatory guidelines.
Manage facility-level and regional-market financial performance, including revenue, expenses, and margin optimization.
Develop, lead, and mentor the eligibility team as a subject matter expert, aligning team performance with organizational goals and operational standards.
Monitor team performance and quality metrics and ensure KPI adherence through audits, coaching, corrective actions, or performance improvement plans.
Oversee hiring, onboarding, performance management, coaching, corrective actions, and terminations in partnership with HR.
Manage scheduling, overtime, travel expenditures, and resource allocation to achieve productivity and coverage standards.
Ensure colleagues receive appropriate training, tools, and development opportunities; provide shadowing and training as needed.

Benefits

Medical, dental, and vision coverage.
Health savings account (HSA) and flexible spending account (FSA).
Short-term and long-term disability insurance, accident insurance, hospital indemnity insurance, critical illness insurance, life insurance, supplemental insurance, spouse and dependent life insurance, pet insurance, and legal insurance.
401(k) with company match.
Company HSA contributions and access to certified financial planners.
17 days of paid time off for full-time colleagues, increasing with tenure.
9 paid holidays.
40 hours of paid volunteer time each year through the Heart & Soul program.
Premium LinkedIn Learning access and the SOAR development program.
Free Calm Premium subscription and access to a Colleague Assistance Program (EAP), including licensed professional counselors and work/life resources.
Employee discounts through Perk Spot, discounted cell-phone plans through Previ, and home and auto insurance discounts.