Eligibility Supervisor - Medicaid

Cabarrus County•Cabarrus County, NC

About The Position

The Eligibility Supervisor performs intermediate-level supervisory work guiding, coordinating, and delivering eligibility programs and services within a unit of the Economic and Family Support Services Division of the Department of Social Services. Work is governed by federal, state, and county requirements, with independent judgment exercised within those constraints. The position works under the regular supervision of an Eligibility Program Manager and Eligibility Program Administrator and supervises eligibility specialist line staff. The supervisor oversees staff and casework, interprets program rules, helps resolve complex eligibility matters, and ensures that services and procedures meet program requirements and client needs. The role also includes conducting interviews, determining eligibility, and completing case reviews for public assistance programs—including Food and Nutrition and Medicaid programs—as needed. The position may involve disaster-response duties, including managing an emergency shelter. The position requires a high school diploma or equivalent and three years of experience as an eligibility specialist or investigator in a North Carolina eligibility program, or an equivalent combination of training and experience. Strong computer skills, particularly with Word and Excel, are required. Spanish-speaking ability is desirable. The hiring range is $55,452.80–$66,310.40; new employees are customarily placed from entry level through the 35th percentile. The position may occasionally require work outside normal business hours and travel for program training or meetings.

Requirements

High school diploma or equivalent.
Three years of experience as an eligibility specialist or investigator in an eligibility program in North Carolina, or an equivalent combination of training and experience.
Strong computer skills, particularly with Microsoft Word and Excel.
Thorough knowledge of eligibility programs and required documentation.
Knowledge of program manuals, community services, casework supervision, and eligibility principles, techniques, and practices.
Ability to read, analyze, interpret, and apply federal, state, and county program rules, regulations, and procedures.
Ability to instruct, organize, supervise, and direct subordinate staff.
Ability to resolve conflict, provide mediation, tolerate high-stress situations, assess information, and make appropriate decisions.
Effective verbal and written communication skills and ability to maintain effective working relationships with staff, management, employees, and the public.
May require an appropriate driver’s license valid in North Carolina.
May require travel for program trainings or meetings.
May be required to manage a disaster shelter during a state, local, or national crisis.

Nice To Haves

At least one year of supervisory experience is preferred; supervisory experience is also listed as a management preference.
One year of North Carolina income maintenance supervisory experience.
Experience training others.
Ability to speak Spanish.

Responsibilities

Plan, direct, supervise, and participate in the delivery of eligibility programs and services.
Supervise eligibility specialists and/or support staff and evaluate their performance.
Recommend employment actions, including hiring, promotions, demotions, discipline, and dismissal.
Assign cases to staff and balance workloads among direct reports.
Review casework, hold conferences, and help staff resolve difficult or unusual case situations.
Interpret program regulations and procedures and provide guidance to staff.
Implement changes to work procedures and processes in response to program demands and client needs.
Recommend program or divisional goals, objectives, procedures, and processes to management.
Provide input to management on administrative and budgetary issues.
Enforce policies and procedures and ensure compliance.
Handle difficult clients and cases; conduct team meetings and monthly conferences.
Support agency and divisional goals and participate in long-range planning.
Prepare reports and maintain records, files, and confidentiality.
Conduct interviews, determine eligibility, and complete case reviews for public assistance programs, including Food and Nutrition and Medicaid, as needed.
Perform duties related to disaster situations and emergency shelter operations.
Perform related tasks as required.