Supervisor, Patient Eligibility

Savista•Dallas, TX

1d•$30 - $32•Onsite

About The Position

Savista is hiring a full-time, hourly non-exempt Supervisor, Patient Eligibility to lead eligibility operations in the North Texas region. This high-impact working leadership role combines team and client leadership with direct patient screening and follow-up responsibilities. The supervisor will stabilize and improve eligibility processes, identify operational gaps, independently drive solutions, and serve as an escalation point for complex issues. The role partners with senior leadership and hospital teams and requires regular onsite engagement across assigned facilities. The position is based onsite daily at Dallas Regional Medical Center in Mesquite and Dallas Medical Center in Farmers Branch, with remote support for Pampa Regional Medical Center. Core work hours fall between 8:00 a.m. and 4:30 p.m., with flexibility and occasional overtime required to meet business needs. Regular travel between Dallas facilities and within the assigned service area is required. The supervisor leads client service delivery, maintains an individual patient-screening caseload, oversees workflows and quality, manages regional financial performance, and develops an eligibility team. The role involves patient assistance applications, including Medicaid, Medicare, Disability, and charity care, and compliance with HIPAA and applicable program, regulatory, and client requirements. The listed pay range is $30.00–$32.00 per hour. Savista describes itself as a national healthcare revenue cycle management organization that partners with hospitals and health systems. Its stated values are Commitment, Authenticity, Respect, and Excellence (CARE).

Requirements

Bachelor’s degree in healthcare administration, business, or a related field, or a combination of education and equivalent experience.
At least 5 years of experience in healthcare eligibility, financial counseling, or case management.
At least 2 years of people-management experience overseeing teams of 5–10 people.
Familiarity with state and federal assistance programs such as Texas Medicaid, Medicare, and Social Security Disability.
Ability to lead and motivate teams and foster collaboration and accountability.
Problem-solving skills, including the ability to de-escalate or resolve complex patient and operational issues.
Strong organizational skills and ability to manage multiple priorities while maintaining accuracy and attention to detail.
Verbal and written communication skills to explain complex information clearly and empathetically.
Ability to identify solutions to financial challenges using knowledge of assistance programs.
Ability to work in a fast-paced environment with changing priorities and patient needs.
Demonstrated care for patients’ needs and concerns and ability to build trust and rapport.
Ability to work effectively with colleagues, client staff, and external agencies.
Ability to ensure documentation is accurate, complete, and submitted on time.
Reliable transportation, a valid driver’s license, and ability to travel within the assigned service area.
Ability to travel regularly between Dallas facilities.

Nice To Haves

Proficiency in both English and Spanish is preferred.

Responsibilities

Serve as the primary operational leader for major client accounts across multiple regions, managing more than $600,000 in annual revenue.
Own day-to-day client relationships and ensure service level agreements, quality standards, and performance expectations are met.
Prepare, review, and present weekly client meetings and provide operational input on monthly and quarterly results.
Identify service risks, workflow barriers, and performance gaps, and provide feedback to senior leadership.
Resolve complex cases as an escalation point, working with internal and external stakeholders.
Partner with hospital leadership, government agencies, and other departments to support seamless processes and patient care.
Travel regularly to assigned facilities and complete special projects as assigned.
Conduct in-person patient screenings, including bedside visits, to assess eligibility for financial assistance.
Facilitate applications for Medicaid, Medicare, Disability, county and hospital charity care, ensuring accurate and timely documentation and follow-up.
Distribute team workloads to align capacity with demand and improve efficiency, productivity, and service-level performance.
Oversee workflow execution, productivity, and quality assurance for eligibility accounts.
Use multiple systems and databases to gather, track, and report patient data.
Enforce policies and procedures in accordance with regulatory, compliance, and client requirements, including HIPAA, Medicaid, Charity Care, and Disability guidelines.
Manage facility-level and regional financial performance, including revenue, expenses, and margin optimization.
Lead, mentor, and develop an eligibility team as a subject matter expert, aligning the team with organizational goals and performance expectations.
Monitor team performance and quality metrics through audits, coaching, corrective actions, and performance improvement plans.
Oversee hiring, onboarding, performance management, coaching, corrective actions, and terminations in partnership with HR.
Manage scheduling, overtime, travel expenditures, and resource allocation.
Provide colleagues with training, tools, and development opportunities, including shadowing and role-specific training.

Benefits

Medical, dental, and vision benefits.
Health Savings Account (HSA) and Flexible Spending Account (FSA) accounts.
Short-term and long-term disability insurance.
Accident, hospital indemnity, and critical illness insurance.
Life insurance, supplemental insurance, spouse and dependent life insurance, pet insurance, and legal insurance.
401(k) with company match.
Company HSA contributions and access to certified financial planners.
17 days of paid time off for full-time colleagues, increasing with tenure.
9 paid holidays.
40 hours of paid volunteer time each year through the Heart & Soul program.
Premium LinkedIn Learning access and the SOAR development program.
Free Calm Premium subscription and access to a Colleague Assistance Program (EAP) with licensed professional counselors and work/life resources.
Employee discounts through Perk Spot, discounted cell-phone plans through Previ, and home and auto insurance discounts.