PROGRAM ELIGIBILITY SUPERVISOR/EXPERT

State of Arkansas•Forrest City, AR

8d•$57,351 - $84,879•Onsite

About The Position

The Department of Human Services Program Eligibility Supervisor/Expert coordinates departmental operations within a county facility. The position is governed by state and federal laws and agency and institution policies. It oversees the daily operations of program eligibility staff and ensures accurate, efficient eligibility determinations for state-administered assistance programs. The role also reviews, verifies, and determines applicant eligibility, and provides leadership, guidance, and support to staff processing applications, reviewing cases, and serving Arkansas residents. Supervisory duties depend on the hiring agency’s operational needs. A position without supervisory duties serves as a senior technical expert. The job series is Program Eligibility – Career Path; the classification is Program Eligibility Supervisor/Expert, class code PPE04P, pay grade SGS07. The listed salary range is $57,351–$84,879. The posting identifies St. Francis County and a posting end date of November 6, 2026.

Requirements

The formal education equivalent of a bachelor’s degree in psychology, sociology, social work, business, public administration, or a related field, plus three years of experience in social or community service work, including two years in a supervisory or leadership capacity, as stated in the OPM job specification.
The posting’s classification-specific minimum qualifications are at least three years of experience in eligibility determination, case management, social service administration, or a related field, including one year in a leadership capacity.
Strong understanding of eligibility determination processes, regulations, and case management.
Ability to analyze complex cases, apply policies, and make informed decisions.
Proficiency in data entry, reporting systems, and case management software.
Skill in analyzing issues, identifying solutions, and making sound judgments.
Excellent verbal and written communication skills for interacting with staff, applicants, and agency officials.
Ability to prioritize multiple tasks, meet deadlines, and manage caseloads effectively.
Other job-related education and/or experience may substitute for some or all basic requirements, except certification or licensure requirements, with Qualifications Review Committee approval.
Meeting minimum qualifications does not guarantee progression to the next classification level; promotion is at the department’s and Office of Personnel Management’s discretion.

Responsibilities

Supervise, train, and support eligibility specialists, caseworkers, or analysts, when supervisory duties are assigned.
Ensure compliance with state and federal regulations, policies, and procedures related to program eligibility.
Develop and implement strategies to improve team efficiency, accuracy, and productivity.
Oversee the review and processing of program applications and eligibility determinations.
Ensure case decisions are accurate and timely, based on program policies and applicant qualifications.
Monitor case documentation, reporting, and record-keeping for accuracy and compliance.
Conduct quality assurance reviews and audits to identify and correct errors.
Address complex eligibility issues and escalate cases requiring higher-level review.
Resolve customer complaints and inquiries professionally and in a timely manner.
Analyze trends in program applications, eligibility approvals, and error rates to improve operations.
Prepare reports on program performance, caseload statistics, and compliance findings.