PROGRAM ELIGIBILITY SUPERVISOR/EXPERT

State of Arkansas•Conway, AR

4d•$57,351 - $84,879•Onsite

About The Position

The Department of Human Services (DHS) Program Eligibility Supervisor/Expert coordinates departmental operations within a county facility. The role is governed by state and federal laws and agency and institutional policies. It oversees daily operations of program eligibility staff, ensures accurate and efficient eligibility determinations for state-administered assistance programs, and reviews, verifies, and determines applicant eligibility. The position provides leadership, guidance, and support to staff processing applications, reviewing cases, and serving Arkansas residents. Depending on the hiring agency’s operational needs, the position may supervise staff or serve as a senior technical expert. The State of Arkansas describes DHS as an organization serving Arkansans and supporting vulnerable residents. The posting notes state employee perks including a pension, maternity leave, and paid state holidays.

Requirements

At least three years of experience in eligibility determination, case management, social service administration, or a related field, including one year in a leadership capacity.
Strong understanding of eligibility determination processes, regulations, and case management.
Ability to analyze complex cases, apply policies, and make informed decisions.
Proficiency in data entry, reporting systems, and case management software.
Skill in analyzing issues, identifying solutions, and making sound judgments.
Excellent verbal and written communication skills for interacting with staff, applicants, and agency officials.
Ability to prioritize multiple tasks, meet deadlines, and manage caseloads effectively.

Nice To Haves

Formal education equivalent to a bachelor’s degree in psychology, sociology, social work, business, public administration, or a related field, plus three years of experience in social or community service work, including two years in a supervisory or leadership capacity.
Other job-related education and/or experience may be substituted for all or part of the basic requirements, except certification or licensure requirements, upon approval of the Qualifications Review Committee.

Responsibilities

Coordinate departmental operations within a county facility.
Oversee the daily operations of program eligibility staff, or serve as a senior technical expert depending on agency operational needs.
Supervise, train, and support eligibility specialists, caseworkers, or analysts.
Ensure compliance with state and federal eligibility regulations, policies, and procedures.
Develop and implement strategies to improve team efficiency, accuracy, and productivity.
Oversee the review and processing of program applications and eligibility determinations.
Ensure case decisions are accurate and timely based on program policies and applicant qualifications.
Monitor case documentation, reporting, and record-keeping for accuracy and compliance.
Conduct quality assurance reviews and audits to identify and correct errors.
Address complex eligibility issues and escalate cases that require higher-level review.
Resolve customer complaints and inquiries professionally and in a timely manner.
Analyze trends in applications, eligibility approvals, and error rates to improve operations.
Prepare reports on program performance, caseload statistics, and compliance findings.