Eligibility Specialist - Benefit Processor

DFR•Albion, IN

14d

About The Position

Knowledge Services is hiring an Eligibility Specialist for the FSSA/Division of Family Resources (DFR) in Albion, Indiana. The role supports the processing of applications and documents for Indiana residents seeking or receiving public assistance, including TANF, SNAP, and Medicaid. Eligibility Specialists collect and verify information, help clients understand program requirements, and use an automated program and state database to support eligibility determinations. Extensive training is provided. The position offers a 37.5-hour work week, Monday through Friday, 8:00 AM to 4:30 PM, at $16.50 per hour, with paid time off and benefits.

Requirements

High school diploma or GED required.
Strong written and verbal communication skills.
Solid computer skills, including Microsoft Office proficiency.
Basic math skills.
Case management skills.
Highly organized and analytical, with the ability to work as a team player.
Able to work independently as a reliable, dependable self-starter.
Strong customer service background and professional demeanor.

Nice To Haves

Associate or bachelor's degree in Counseling or Social Services preferred.
Two years of experience in a social service environment or state or local government, particularly involving employment or training programs, is desired.
Previous Case Manager experience is a plus.
Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist is encouraged.

Responsibilities

Gather data for relevant assistance programs, either face-to-face or by phone with clients.
Verify that information is collected accurately and meets state policies.
Obtain release forms and medical records as needed.
Verify income, assets, and other financial or legal documents.
Review regulations and program requirements with clients.
Use an automated program to determine eligibility for state assistance programs.
Enter data into the state database.
Respond to inquiries promptly by phone or email.