Eligibility Specialist - Benefit Processor

DFR•Columbia City, IN

14d•Onsite

About The Position

Knowledge Services is hiring an Eligibility Specialist to support the FSSA/Division of Family Resources (DFR) in Columbia City, Indiana. The role assists with processing applications and documents for Indiana residents seeking or receiving public assistance, including TANF cash assistance, SNAP, and Medicaid. Eligibility Specialists collect and verify client information, review program requirements, and use automated systems to help determine eligibility. Extensive training is provided, and the position offers potential for promotion. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., for 37.5 hours per week. The wage is $14.00 per hour. Knowledge Services is a certified woman-owned professional services organization established in 1994 and headquartered in Indianapolis, Indiana. It has over 1,500 employees in offices throughout North America and provides managed service programs, employer-of-record/payrolling, recruitment, and staffing services.

Requirements

High school diploma or GED required.
Strong organizational and analytical abilities and the ability to work as part of a team.
Strong written and verbal communication skills.
Solid computer skills, including Microsoft Office proficiency.
Basic math skills.
Case management skills.
Ability to work independently as a reliable, dependable self-starter.
Strong customer service background and professional demeanor.

Nice To Haves

Previous case manager experience is a plus.
An associate or bachelor's degree in counseling or social services is preferred.
Two years of experience in a social service environment or state or local government, particularly involving employment or training programs, is desired.
Experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist is encouraged.

Responsibilities

Gather data for relevant assistance programs through face-to-face meetings or phone conversations with clients.
Verify that information is gathered accurately and complies with state policies.
Obtain release forms and medical records as needed.
Verify income, assets, and other financial or legal documents.
Review regulations and program requirements with clients.
Use automated programs to determine eligibility for state assistance programs.
Enter data into the state database.
Respond to inquiries promptly by phone or email.