Eligibility Services Clerk

Texas Health & Human Services Commission•ZAPATA, TX

10d•$2,482 - $3,405•Onsite

About The Position

The Eligibility Services Clerk provides clerical support in a service delivery office and assists Eligibility Operations staff. The role supports HHSC Access and Eligibility Services, which connects people with food, medical care, cash assistance, and other social services. The position requires attention to detail and the ability to apply complex policies and procedures in a fast-paced, evolving environment while delivering customer service to clients and stakeholders. Duties include processing mail and applications, reviewing applications for signatures, dates, and supporting documents, logging and assigning complete applications for processing, and returning incomplete applications to clients. The clerk may assist clients with completing applications, copy and return original documents upon request, and respond to client inquiries and requests for assistance. The role is based in Zapata, Texas, is not eligible for telework, and may involve travel up to 10%.

Requirements

High school diploma or GED equivalent.
Experience working in a professional customer service environment.
Knowledge of computers and internet usage.
Ability to listen to clients, elicit, relate, and evaluate information, and interpret terms as needed.
Ability to complete required work within specified deadlines.
Ability to read, understand, and apply interrelated instructions, including guidelines, regulations, and policies.
Ability to communicate verbally and in writing.
Ability to establish rapport with and relate to clients.
Ability to maintain effective working relationships with others.
Ability to work occasional overtime outside normal hours, which may include weekends.
Ability to work in a stressful, fast-paced environment and meet required deadlines.
Applicants selected for hire must pass a fingerprint criminal history background check.
Applicants may not have a history of substantiated fraudulent activity against HHSC or its programs; applicants with an outstanding non-fraud overpayment balance must agree to repay it as a condition of employment.

Nice To Haves

Thirty credit hours from an accredited college or university, or one year of customer service work experience.
Bilingual English/Spanish skills.
Work experience using a computer for inquiry and data entry.

Responsibilities

Attend work on a regular and predictable schedule and perform other assigned duties.
Open, date, sort, and distribute incoming and outgoing mail, reports, documents, and printouts.
Prepare and proofread correspondence, forms, and other documents using a computer and software.
Communicate with internal or external contacts to provide, exchange, or verify information; answer inquiries; and address issues, problems, or complaints.
Maintain records, files, and logs, including filing, retrieving, and purging materials.
Batch forms before data entry; assemble materials into packets; screen, code or correct, and enter document data.
Process mail and applications, review applications for required signatures, dates, and supporting documents, log applications, and assign complete applications for processing.
Return incomplete applications to clients and assist with completion when necessary or requested.
Copy and return original documents upon client request and respond to client inquiries and requests for assistance.
Work occasional overtime outside normal operating hours, potentially including weekends, when required by management.
Work in a highly stressful, fast-paced environment under pressure to meet deadlines.