Eligibility Services Clerk

Texas Health & Human Services Commission•Aransas Pass, TX

11d•$2,482 - $3,405•Onsite

About The Position

The Texas Health and Human Services Commission (HHSC) Access and Eligibility Services division seeks a motivated, compassionate, and dedicated Eligibility Services Clerk to assist Texans seeking food, medical care, cash assistance, and other social services. The division connects individuals with services and supports intended to reduce institutionalization, help people remain in their communities, and promote economic and personal self-sufficiency. Its core values are respect, ownership, collaboration, and integrity, with a focus on high-quality customer service. The clerk provides clerical support in a service delivery office to Eligibility Operations staff. Duties include processing mail and applications, reviewing documents for required signatures, dates, and supporting materials, logging and assigning complete applications, and returning incomplete applications while assisting clients with completion when needed. The clerk also copies and returns original documents upon request and responds to client inquiries. This role requires attention to detail and the ability to apply complex policies and procedures in a fast-paced environment. The position is based in Aransas Pass, Texas, and is listed as full-time, regular, nonexempt, and not eligible for telework. The field office’s normal hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.; occasional overtime, including weekends, may be required. Travel may be required up to 10%.

Requirements

High school diploma or GED equivalent.
Experience working in a professional customer service environment.
Knowledge of computers and internet usage.
Ability to listen to clients, elicit, relate, and evaluate information, and interpret terms as needed.
Ability to complete required work within specified deadlines.
Ability to read, understand, and apply interrelated instructions, guidelines, regulations, and policies.
Ability to communicate verbally and in writing.
Ability to establish rapport with and relate to clients.
Ability to maintain effective working relationships with others.
Ability to work occasional overtime outside normal operating hours, potentially including weekends.
Applicants selected for hire must pass a fingerprint criminal history background check.
Applicants may not have a history of substantiated fraudulent activity against HHSC or a program it administers. Applicants with an outstanding non-fraud overpayment balance must agree to repay it as a condition of employment.

Nice To Haves

Thirty credit hours from an accredited college or university, or one year of customer service work experience.
Bilingual English and Spanish skills.
Work experience using a computer for inquiry and data entry.

Responsibilities

Attend work regularly and predictably in accordance with agency leave policy and perform other duties as assigned.
Open, date, sort, and distribute incoming and outgoing mail, reports, documents, and printouts.
Prepare and proofread correspondence, forms, and other documents using a computer and software.
Communicate with internal and external contacts to exchange or verify information, answer inquiries, address issues, and resolve problems or complaints.
Maintain records, files, and logs, including filing, retrieving, and purging documents.
Batch forms before data entry; assemble materials into packets; screen, code, correct, and enter document data.
Process mail and applications, review applications for required signatures, dates, and supporting documents, and log and assign complete applications for processing.
Return incomplete applications to clients and assist with completion when necessary or requested.
Copy and return original documents upon client request and respond to client inquiries and requests for assistance.
Work occasional overtime outside normal operating hours, potentially including weekends, when required by management.
Work in a stressful, fast-paced environment under pressure to meet deadlines.