Eligibility Services Clerk

Texas Health & Human Services Commission•Bryan, TX

11d•$2,482 - $3,405•Onsite

About The Position

The Texas Health and Human Services Commission’s Access and Eligibility Services division is seeking an Eligibility Services Clerk to provide clerical support in a service delivery office and to Eligibility Operations staff. The division connects individuals with services and supports that reduce institutionalization, help people remain in their communities, and promote economic and personal self-sufficiency. The team emphasizes respect, ownership, collaboration, integrity, and customer service. The clerk processes mail and incoming applications, checks applications for required signatures, dates, and supporting documents, logs applications, and assigns complete applications for processing. The clerk returns incomplete applications and assists clients with completion when necessary or requested, copies and returns original documents upon request, and responds to client inquiries and requests for assistance. The role requires attention to detail and the ability to apply complex policies and procedures while working in a fast-paced environment. The position is full-time and nonexempt, based in Bryan, Texas, and is not eligible for telework according to the position details. The regular office schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.; occasional overtime outside normal operating hours, including weekends, may be required. Travel may be up to 10%. Applicants selected for hire must pass a fingerprint criminal history background check. HHSC uses E-Verify, and employees must provide I-9 documentation on their first workday.

Requirements

High school diploma or GED equivalent.
Experience working in a professional customer service environment.
Knowledge of computers and internet usage.
Ability to listen to clients, elicit, relate, and evaluate information, and interpret terms as needed.
Ability to complete required work within specified deadlines.
Ability to read, understand, and apply interrelated instructions, guidelines, regulations, and policies.
Ability to communicate verbally and in writing.
Ability to establish rapport with and relate to clients.
Ability to maintain effective working relationships with others.
Ability to work in a highly stressful, fast-paced environment under constant pressure to meet deadlines.
Applicants selected for hire must pass a fingerprint criminal history background check.
Applicants may not have a history of substantiated fraudulent activity against HHSC or a program it administers. Applicants with an outstanding non-fraud overpayment balance must agree to repay it as a condition of employment.

Nice To Haves

Thirty credit hours from an accredited college or university, or one year of customer service work experience.
Bilingual English and Spanish skills.
Work experience using a computer for inquiry and data entry.

Responsibilities

Provide clerical support to Eligibility Operations staff in a service delivery office.
Open, date-stamp, sort, and distribute incoming and outgoing mail, applications, documents, and other materials.
Review applications for required signatures, dates, and supporting documents.
Log applications and assign complete applications for processing.
Return incomplete applications to clients and assist with completion when necessary or requested.
Copy and return original documents to clients or customers upon request.
Respond to client inquiries and requests for assistance.
Prepare and proofread correspondence, forms, and other documents using a computer and software.
Maintain records, files, and logs, including filing, retrieving, and purging documents.
Batch forms before data entry; assemble materials into packets; screen, code or correct, and enter document data.
Communicate with internal or external contacts to exchange or verify information, answer inquiries, address issues, and resolve problems or complaints.
Attend work on a regular and predictable schedule and perform other duties as assigned.
Work occasional overtime outside normal operating hours, potentially including weekends, when required by management.