Eligibility Services Clerk

Texas Health & Human Services Commission•Gainesville, TX

11d•$2,482 - $3,405•Onsite

About The Position

The Eligibility Services Clerk provides clerical support in a service delivery office and assists Eligibility Operations staff. The role supports the Texas Health and Human Services Commission’s Access and Eligibility Services division, which connects people to food, medical care, cash assistance, and other social services. It calls for an organized, detail-oriented person who can learn and apply complex policies and procedures, communicate effectively, and work in a fast-paced environment while providing customer service to clients and stakeholders. The clerk processes mail and applications, checks applications for required signatures, dates, and supporting documents, logs applications, and assigns complete applications for processing. The clerk returns incomplete applications and assists clients with completion when requested, copies and returns original documents upon request, responds to client inquiries, and performs related clerical and data-entry tasks. The position is based in Gainesville, Texas, is not eligible for telework according to the posting’s job details, and may require travel up to 10%.

Requirements

High school diploma or GED equivalent.
Experience working in a professional customer service environment.
Knowledge of computers and internet usage.
Ability to listen to clients, elicit, relate, and evaluate information, and interpret terms as needed.
Ability to complete required work within specified deadlines.
Ability to read, understand, and apply interrelated instructions, including guidelines, regulations, and policies.
Ability to communicate verbally and in writing.
Ability to establish rapport with and relate to clients.
Ability to maintain effective working relationships with others.
Ability to work occasional overtime outside normal operating hours, potentially including weekends.
Applicants selected for hire must pass a fingerprint criminal history background check.
Applicants may not have a history of substantiated fraudulent activity against HHSC or a program it administers; applicants with an outstanding non-fraud overpayment balance must agree to repay it as a condition of employment.

Nice To Haves

Thirty hours of credit from an accredited college or university, or one year of customer service work experience.
Bilingual English/Spanish skills.
Work experience using a computer for inquiry and data entry.

Responsibilities

Attend work on a regular and predictable schedule in accordance with agency leave policy and perform other duties as assigned.
Open, date, sort, and distribute incoming and outgoing mail, reports, documents, and printouts.
Process mail, applications, and supporting documents; review applications for required signatures, dates, and supporting documents.
Log applications and assign complete applications for processing; return incomplete applications and assist clients with completion when necessary or requested.
Copy and return original documents to clients or customers upon request.
Prepare and proofread correspondence, forms, and other documents using a computer and software.
Communicate with internal and external contacts to provide, exchange, or verify information; answer inquiries; and address issues, problems, or complaints.
Maintain, file, retrieve, and purge records, files, and logs.
Batch forms before data entry, assemble materials into packets, screen, code or correct, and data-enter documents.
Work occasional overtime outside normal hours of operation when required by management, potentially including weekends.
Work in a highly stressful, fast-paced environment under pressure to meet deadlines.