Eligibility/Certification Clerk (FDPIR)

Pascua Yaqui Tribe•Tucson, AZ

12d

About The Position

The Eligibility/Certification Clerk works under the direction of the Social Services Director and is responsible for determining client eligibility, making referrals, monitoring compliance, and providing case management. The clerk determines available services and whether additional referrals are needed, prepares documentation, and educates clients about program policies, procedures, and services offered by other Tribal departments and local service providers. The position accepts, reviews, and certifies FDPIR applications for program eligibility in accordance with established regulations and policies. It involves supporting applicants with forms and documents, maintaining confidential files, entering household information into the Food Integrated Management System (IFMS), coordinating with the local SNAP agency to detect dual participation, and conducting outreach. The clerk may travel to remote distribution tailgate sites and home-delivery sites to accept applications or review households for recertification.

Requirements

High school diploma or GED and three years of experience in social services, employment and training, or a related field; alternatively, an equivalent combination of education and experience sufficient to perform the essential duties.
Communication skills, interview techniques, and knowledge of court procedures.
Knowledge of case review best practices and evidence-based case management practices.
Record maintenance skills.
Ability to develop and implement customer service surveys, analyze results, and develop reports.
Ability to analyze data, draw logical conclusions, and make sound recommendations.
Ability to establish and maintain positive working relationships with staff and manage teamwork outputs.
Ability to think and act strategically in response to program productivity and outcome evaluation findings.
Database software manipulation, data collection, and processing involving client demographics and general eligibility information in IFMS.
Knowledge of community outreach best practices and Tribal public relations approaches.
Knowledge of Tribal and federal confidentiality guidelines.
Ability to maintain confidential files and records.
Good communication and interpersonal skills when interacting with coworkers, supervisors, management, Council members, and the public; ability to exchange information and receive verbal and written work instructions.
Must possess and maintain a valid Arizona Driver’s License.
Must have a current Level 1 Arizona Clearance Card or be able to obtain one; failure to maintain a current card will result in removal from the position.

Nice To Haves

Bilingual in English and Spanish.
Certificate of Social (Introductory Course) from an accredited institution; certification must be obtained within one year of hire.
Knowledge of Yaqui culture, customs, resources, and traditions, or willingness to learn.

Responsibilities

Assist clients in completing forms and documents to meet individual needs or establish eligibility; review submissions for completeness and accuracy.
Follow USDA-FNS certification regulations and procedures, including FNS Handbook 501 and 7 CFR 253.
Conduct eligibility screening, complete intake forms, determine eligibility, maintain files, and update records.
Seek additional training as needed, including USDA online certification training.
Record and track applicant documentation, including monthly income, check stubs, Social Security information, and self-employment information.
Enter household information into the Food Integrated Management System (IFMS).
Review applicants’ monthly income for accuracy and certify households for a limited timeframe.
Maintain application files for three years.
Exchange information daily with the local SNAP agency to detect dual participation; households may not participate in SNAP and FDPIR simultaneously.
Conduct outreach to eligible and potential clients in the program’s service area.
Coordinate services with other Tribal departments and external agencies.
Travel to remote distribution tailgate sites and home-delivery sites to take applications or review households for recertification.
Follow Pascua Yaqui internal policies and procedures.
Keep applicant household information confidential and securely stored.
Communicate effectively with the public and FDPIR applicants.