Eligibility Assistant - Front Desk

DFR•Indianapolis, IN

20d•Onsite

About The Position

Knowledge Services is hiring an Eligibility Assistant to provide front-desk customer service and general office support at the FSSA / Division of Family Resources (DFR), located at 3826 Madison Ave, Indianapolis, IN 46227-1310. The role supports case workers and clients applying for or receiving public assistance, including TANF, SNAP, and Medicaid. It involves direct interaction with the general public, clients, office staff, and other state personnel, including collecting paperwork, helping with applications, and performing administrative tasks. This is a long-term position with potential for promotion and an immediate opportunity to make an impact in the community. The position pays $15.00 per hour and offers paid time off and benefits. The schedule is 37.5 hours per week, Monday through Friday, 8:00 AM to 4:30 PM. Knowledge Services will provide reasonable accommodations to individuals with disabilities and is an equal opportunity employer committed to an inclusive culture.

Requirements

Desire to help others.
Strong customer service background.
Ability to maintain confidentiality.
Ability to handle conflict calmly.
Reliable and dependable in the workplace.
Ability to multitask.
Proven job stability.
High school diploma or equivalent.
Clean criminal background.

Nice To Haves

Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office employee.

Responsibilities

Welcome on-site visitors and determine the nature of their business.
Review client information for accuracy.
Assist clients with computer applications.
Schedule client appointments.
Scan documents into client case files.
Maintain fax machines and copier functions.
Answer and direct incoming calls.
Maintain daily activity reports.
Provide outstanding customer service to clients.
Collect paperwork and assist clients applying for or receiving public assistance.