Eligibility Assistant - Front Desk

DFR • Jasper, IN

22h • Onsite

About The Position

The Eligibility Assistant is a front desk role located in Jasper, Indiana, supporting the FSSA / Division of Family Resources (DFR). The position provides general office support to case workers and assistance to clients applying for or receiving public assistance, including TANF, SNAP, and Medicaid. The role interacts directly with the general public, clients, office staff, and other state personnel, helping collect paperwork, process applications, and complete administrative tasks.

The position is a long-term opportunity with potential for promotion. The work schedule is 37.5 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m. The wage is $14.00 per hour. Knowledge Services offers paid time off and benefits. The role requires frequent sitting and handling objects with hands, and occasionally standing, walking, reaching, talking, hearing, and lifting up to 25 pounds. Reasonable accommodations are available for individuals with disabilities.

Requirements

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Ability to handle conflict calmly.
• Reliable and dependable in the workplace.
• Ability to multitask.
• Proven job stability.
• High school diploma or equivalent.
• Clean criminal background.

Nice To Haves

• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office worker.

Responsibilities

• Welcome on-site visitors and determine the nature of their business.
• Review client information for accuracy.
• Assist clients with computer applications.
• Schedule client appointments.
• Scan documents into client case files.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Provide outstanding customer service to clients.
• Help collect paperwork and process applications for public assistance.

Benefits

• Paid time off
• Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED