Guest Services | Elevator Operator

Omni Hotels & Spas • Asheville, NC

4d

About The Position

The Elevator Operator acts as an ambassador for the Resort by greeting and assisting guests while operating the two Main Inn elevators. The role requires careful operation to safely transport guests to their desired floors and includes supporting other employees as needed to provide exceptional guest care. The operator remains available at the lobby level when not transporting guests and helps guests locate meeting rooms and dining facilities using a daily event sheet.

Requirements

• Excellent communication skills.
• Ability to work well with others.
• Ability to work effectively in high-pressure situations related to guest needs.
• Ability to stand for extended periods.
• Ability to regularly lift and/or move up to 50 pounds.
• Must be at least 16 years of age.

Responsibilities

• Operate the Resort Main Inn elevators day to day, transporting guests and bell staff to their desired floors.
• Interact with guests in a friendly and hospitable manner while riding the elevator and meeting them in public areas.
• Monitor guest safety in the elevator and public areas.
• Keep the elevators and areas outside their entrances clean and presentable, and support proactive equipment maintenance.
• Report maintenance problems with elevator mechanisms to appropriate personnel.
• Keep a daily event sheet available to help guests find meeting rooms and dining facilities.
• Remain posted at the lobby level when not transporting guests to offer guest service.
• Perform other duties and tasks as directed by Management to benefit the Resort and its services.
• Assist other employees as needed to provide exceptional guest care.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed