Electronic Services Representative

F & A Credit Union•Monterey Park, CA

3d•$23 - $29

About The Position

At F&A Federal Credit Union, the Electronic Services Representative provides member support, resolves problems, and completes electronic funds transfers. The representative works with the team to support members across all areas of Electronic Services. The role processes electronic services requests, handles wire processing and confirmation through the Federal Reserve, resolves complex member questions and complaints, processes share and loan transactions and adjustments, and documents Regulation E error resolutions. It also supports card services, answers digital banking questions, processes Remote Deposit Capture items, contacts members about potentially fraudulent payment transactions, and assists with ACH, bill pay, and share drafts. The representative reviews department policies and procedures for accuracy and is available during the Credit Union’s core business hours of 8:00 AM to 5:00 PM.

Requirements

High school diploma or GED.
Ability to be bonded and to retain bond ability.
Knowledge of credit union principles and procedures and a member service philosophy.
One to three years of similar or preparatory experience.
Strong verbal and written English communication skills.
Computer and software proficiency, including MS Word, Excel, and financial software.
Accurate typing and data-entry skills.
Ability to work on a PC for 6–8 hours per day.
Ability to evaluate, plan, and prioritize work effectively and independently.
Adaptability to changing situations.
Problem-solving ability.
Ability to work with others in a courteous, friendly, and professional manner.
Ability to make decisions with integrity.
Ability to work independently with minimal supervision.
Availability during the Credit Union’s core business hours, 8:00 AM to 5:00 PM.

Responsibilities

Process requests for electronic services.
Access the Federal Reserve to process and/or confirm wires.
Resolve complex member questions and complaints related to electronic services.
Process share and loan transactions and adjustments.
Complete logs for Regulation E error resolutions.
Support card services, including processing card orders, blocking lost or stolen cards, unrestricting cards, and redeeming awards.
Assist members and staff with digital banking-related questions.
Process items deposited via Remote Deposit Capture.
Contact members regarding potentially fraudulent payment transactions.
Assist with department responsibilities including ACH, bill pay, and share drafts.
Review department policies and procedures to ensure accuracy.

Benefits

Medical, dental, vision, and life insurance, with 100% of employee premiums paid by F&A.
Subsidized medical premiums for dependents.
Employee loan discount program.
401(k) with employer match up to 3.5%.
Profit sharing, with up to 6% of annual salary contributed each full calendar year worked.
Paid time off accruing starting at four weeks per year.
Up to 13 paid holidays.
Flexible spending accounts for health and dependent care.
Voluntary additional life insurance plans for employees and family.
Educational assistance program.
Employee assistance program.