ECSO-Electronic Services Officer

Silver State Schools Credit Union•Paradise, NV

1d•$27 - $29•Onsite

About The Position

The Electronic Services Officer supports Silver State Schools Credit Union’s mission of providing excellent member service and financial solutions. The role delivers service to members and internal teams while adhering to the credit union’s service commitments, core values, service goals, and product-knowledge standards. This position is responsible for member services involving electronic funds transfers, debit and credit cards, dormant accounts, garnishments, IRS levies, account seizures, ACH transactions, checks, incoming and outgoing wire transfers, and account batch posting. It detects, mitigates, and resolves fraud, processes electronic payments, and supports frontline staff with related inquiries. The officer communicates effectively with internal and external members and represents the credit union professionally, providing a high level of service. The role works in a high-volume, fast-paced environment and requires accurate, efficient, and dependable performance in accordance with credit union policies, procedures, applicable rules and regulations, and security guidelines. It may include helping train new Electronic Services staff and performing other duties assigned by management.

Requirements

Associate degree in finance, business administration, or a related field, or equivalent work experience.
At least 3 years of experience in card services, payment processing, or financial services operations.
Solid understanding of card and payment systems, including Visa, Fedline Advantage, ACH, checks, and wires.
Ability to communicate effectively with internal and external members and represent the credit union professionally.
Ability to work in a high-volume, fast-paced environment and perform duties accurately, efficiently, and dependably.

Nice To Haves

Accredited ACH Professional (AAP) certification.
National Check Professional (NCP) certification.
Accredited Risk Payments Risk Professional (ARPR) certification.

Responsibilities

Support the credit union’s strategic goals and objectives and promote a high-quality member experience.
Answer inquiries from members, employees, and partner credit unions.
Process incoming and outgoing ACH files, exceptions, notices of change, and related forms and requests.
Process inclearing check files, returned checks, check adjustments, and related exceptions; take appropriate steps to prevent fraudulent check deposits.
Review mobile deposits, correct check-batch errors, and post exceptions.
Process ATM adjustments, review ATM deposits, and balance credit union ATMs.
Process shared-branching adjustments and respond to requests from shared-branching representatives.
Process RemitPlus and RemitCentral files and post exceptions.
Service the credit union’s debit and credit card programs, including dispute resolution, adjustments, settlements, posting files, and reconciliations.
Assist branches with the instant-issue card program, add card records, and troubleshoot errors.
Respond to Cash Back program questions and research and process adjustments as needed.
Manage Falcon text-alert opt-ins and opt-outs and troubleshoot card-control questions; train members to use and configure card controls.
Process incoming and outgoing online and administrative wires; research inquiries and initiate recall requests and investigations.
Process external-payment files, returns, and adjustments, and post payments as necessary.
Process Real Time Payments and FedNow files, adjustments, and disputes, and reconcile items.
Process CCSD and SSCU payroll deductions and work exception reports.
Generate dormant-account letters, process signed due-diligence letters, and answer related member and employee inquiries; identify sales and member-retention opportunities.
Respond to questions regarding garnishments, levies, writs, taxations, and seizures.
Coordinate with other departments to ensure member requests are fully satisfied.
Complete reports and projects as required and perform all duties accurately, efficiently, and dependably.
Follow credit union policies and procedures, government rules and regulations, and visitor and security guidelines; uphold and promote the credit union’s core values.
Assist with training new Electronic Services staff in essential duties and responsibilities, as needed.
Perform other duties and functions assigned by credit union management.