Electronic Services Specialist
About The Position
The Electronic Services Specialist supports Garden Savings Federal Credit Union’s mission by helping members achieve their financial goals and providing outstanding service to members and team members. The role assists with financial transactions, problem resolution, and account maintenance while ensuring accuracy and care. It processes electronic banking transactions and provides guidance on credit union products and services. The position is based at 129 Littleton Road in Parsippany and follows a Monday–Friday schedule, with rotation scheduling and flexibility to work Saturdays and certain non-federal holidays when required.
Requirements
- High school diploma or GED equivalent.
- Strong written and verbal communication skills.
- Detail-oriented, with the ability to multitask accurately and meet multiple deadlines.
- Excellent computer skills in a Microsoft Office environment and experience using multiple job-related software programs.
- High integrity, confidentiality, and a strong work ethic.
- Team-oriented, courteous, and able to provide conflict resolution.
- Professional maturity and pleasant, patient phone etiquette.
- Ability to work during credit union hours, including Saturdays and certain non-federal holidays when required.
- Ability to move around the building and travel to other branches, training, or meetings as needed.
- Ability to use office equipment such as a computer, telephone, copier, and stamp machine.
- Ability to sit or stand for prolonged periods; vision corrected to within normal limits; and ability to listen, hear, and understand members by phone.
Nice To Haves
- One to two years of experience preferred; candidates with excellent computer skills and experience using multiple systems may be considered for training.
- Conversational bilingual ability.
- Previous banking experience.
Responsibilities
- Process daily ACH transactions, loan payments, credit and debit card disputes, Chex System requests, wires, and other transactions accurately.
- Assist members with products and services, including ATMs, debit and credit cards, funds transfers, online and mobile banking, online payments, ACH disputes, card alerts, home banking, remote deposits, and opening or closing accounts and CDs.
- Issue approved credit card applications and process credit limit and rate changes.
- Assist the Call Center with call overflow.
- Travel to other branches and attend off-site training or meetings as needed.
Benefits
- 401(k) with company match
- Medical/RX coverage
- Dental insurance
- Vision insurance
- Flexible spending account
- Flexible dependent care account
- Life insurance
- Paid sick time
- Paid vacation
- Paid holidays
- Referral bonus program
- Paid volunteer day
- Paid birthday
- Paid training
- Tuition reimbursement
- Employee assistance program
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
