Electronic Payment Systems Specialist

FORUM Credit Union•Fishers, IN

About The Position

The Electronic Payment Systems Specialist supports financial operations by ensuring the smooth processing of electronic transactions. The role works in a fast-paced environment and requires problem-solving, attention to detail, accuracy, accountability, and responsiveness to internal and external customers. The specialist collaborates with others and also works independently. Responsibilities include managing unauthorized ACH transactions, stop payments, death notifications, and reclamations in accordance with relevant laws, regulations, and internal guidelines; reviewing and processing electronic payment and deposit posting errors; using multiple systems to support wire transfers, ACH files, and check items; processing wire transfer requests with secondary verification and end-of-day validation and balancing; researching and addressing check adjustments and errors; and setting up and maintaining originating loan payments from external financial institutions, including returned payments.

Requirements

High school diploma or equivalent.
One to three years of similar or related experience.
Working knowledge of Microsoft Office, including Excel and Outlook.
Problem-solving ability and a sharp eye for detail.
Ownership, accountability, thoroughness, and accuracy in work.
Ability to anticipate and respond effectively to internal and external customer needs.
Ability to collaborate with others and work independently.

Nice To Haves

Education or experience in ACH/EPS is preferred.

Responsibilities

Manage unauthorized ACH transactions, stop payments, death notifications, and reclamations in accordance with relevant laws, regulations, and internal guidelines.
Review and process electronic payment and deposit posting errors, making timely decisions.
Use multiple systems to support wire transfers, ACH files, and check items.
Process wire transfer requests, including secondary verification and end-of-day validation and balancing.
Research and address check adjustments and errors in accordance with applicable laws and guidelines.
Set up and maintain originating loan payments from external financial institutions, including handling returned payments.