Electronic Banking Representative

First National Bank Of Pennsylvania•Hermitage, PA

12d

About The Position

The Electronic Banking Representative works in Operations and reports to the Supervisor of Electronic Banking. The position is primarily responsible for processing Automated Clearing House (ACH) files and related functions, or processing incoming and outgoing wires, including SWIFT processing, returns, research, and other miscellaneous items. The representative processes and balances ACH files and wire transfers while meeting deadlines, maintains the confidentiality of sensitive transaction information, and works closely with the Computer Room and Treasury Management. The role also handles ACH Reg E dispute returns, incoming and outgoing ACH returns and notices of change, wire service messages, research requests, end-of-day functions, and department statistics. Employees are responsible for identifying, reporting, responding to, managing, and monitoring business risks, and for complying with regulatory requirements and company procedures.

Requirements

High school diploma or GED.
At least 3 years of job-related experience.
Excellent written and verbal communication skills.
Ability to work and multitask in a fast-paced environment.
Detail-oriented.
Ability to use general office equipment.
Ability to use a personal computer and job-related software.
Intermediate-level Microsoft Word skills.
Intermediate-level Microsoft Excel skills.
Must be legally authorized to work in the United States; employment-based visa sponsorship is not provided.

Responsibilities

Process and balance incoming and outgoing ACH files while meeting deadlines.
Maintain confidentiality of sensitive information in ACH files.
Work closely with the Computer Room and Treasury Management.
Process incoming, outgoing, and SWIFT wires; support the International Banking Department and service messages; balance transactions; and perform end-of-day functions in wire software and the Federal Reserve system while meeting deadlines.
Maintain confidentiality of sensitive wire-transfer information.
Process ACH Reg E dispute returns in accordance with Reg E guidelines and internal procedures.
Research and resolve phone and email requests, issues, problems, and questions related to ACH or wire transfers.
Process incoming ACH returns, notices of change (NOCs), prenotes, death alerts, Treasury returns, Eim exception returns, outgoing ACH returns and NOCs over Fedline, and subpoenas.
Maintain daily and monthly department statistics spreadsheets, including the Wire Processing Memo Trending report monitored by the Payment Committee.
Perform other related duties and projects as assigned.
Understand, report, respond to, manage, and monitor risks encountered in the business as required by the company risk management program.
Comply with regulatory laws, guidelines, and company procedures.