Mortgage Banking Representative

First National Bank Of Pennsylvania•Pittsburgh, PA

2d•Onsite

About The Position

The Mortgage Banking Representative 1 - Consumer Direct originates residential mortgage loans through e-delivery channels from internal and external referral sources. The role builds and maintains internal referral relationships, counsels mortgage customers on solutions to their lending needs, provides excellent customer service, and supports channel initiatives and sales activities, including cross-sell initiatives, lead management, customer satisfaction, and loan quality. The incumbent is responsible for meeting or exceeding personal production and strategic activity goals. The position also supports key Bank partnerships and manages the loan pipeline to meet milestones and requirements related to initial documentation, closing dates, rate expiration dates, pricing, and compliance. Employees are accountable for understanding, reporting, responding to, managing, and monitoring business risks as required by F.N.B. Corporation’s risk management program and must comply with applicable regulatory laws and company procedures. The position is based at the primary office at 626 Washington Place, Pittsburgh, Pennsylvania 15219. A Nationwide Mortgage Licensing System and Registry identifier is required. F.N.B. Corporation does not provide sponsorship for employment-based visas for this position; candidates must be legally authorized to work in the United States.

Requirements

High school diploma or GED.
At least 1 year of job-related experience.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Ability to use general office equipment.
Ability to use a personal computer and job-related software.
Basic-level proficiency in MS Word, MS Excel, and MS PowerPoint.
Must possess a Nationwide Mortgage Licensing System and Registry identifier.
Must be legally authorized to work in the United States; employment-based visa sponsorship is not provided.

Nice To Haves

Bachelor of Science or Bachelor of Arts degree preferred.
Experience with Easylender, Uni-form, and Genesis.

Responsibilities

Build relationships with internal referral sources and manage leads to achieve expected performance goals.
Counsel customers on lending options and solutions that meet their needs.
Support and facilitate key Bank partnerships.
Provide excellent service and support an outstanding e-delivery customer mortgage experience.
Manage the loan pipeline to meet milestones and expectations for initial documentation, closing dates, rate expiration dates, pricing, and compliance.
Support channel initiatives and sales activities, including cross-sell initiatives, lead management, customer satisfaction, and loan quality.
Meet or exceed personal production and strategic activity goals.
Perform other related duties and projects as assigned.
Understand, report, respond to, manage, and monitor business risks as required by the F.N.B. Corporation risk management program.
Comply with regulatory laws and company procedures.