Banking Representative

TEKsystems • Pensacola, FL

5d • $20 - $20 • Hybrid

About The Position

TEKsystems is hiring Member Service Representatives to support a Fortune 100 financial institution in Pensacola, Florida. The role serves as a first point of contact for members, providing customer service and assistance with account-related inquiries in a fast-paced inbound call center. Representatives help members with banking needs, research and resolve concerns, document interactions across multiple systems, follow banking policies and regulatory requirements, and identify relevant additional products or services.

Training is fully on-site in Pensacola, and the role is described as hybrid after training. Candidates must live within 60 miles of the Pensacola campus. If working hybrid, employees must have high-speed fiber or cable internet meeting company requirements. The position is contract-to-hire and pays $19.75 per hour, with overtime opportunities available.

Requirements

• At least 1 year of customer service experience.
• Strong computer skills and ability to navigate multiple systems simultaneously.
• Problem-solving and conflict-resolution abilities.
• Comfort working in a high-volume call environment.
• High school diploma or GED.
• Must reside within 60 miles of the Pensacola campus.
• Must have high-speed fiber or cable internet service to work hybrid.
• Must be available to work one weekend day as part of a rotating schedule.

Responsibilities

• Handle a high volume of inbound member calls about account services and banking products.
• Assist members with account inquiries, debit card requests, balance transfers, account maintenance, and general banking needs.
• Research and resolve member concerns and provide accurate, timely information.
• Navigate multiple computer systems simultaneously and document interactions.
• Maintain compliance with banking policies, procedures, and regulatory requirements.
• Identify opportunities to offer additional products or services that meet member needs.
• Provide a positive member experience through professionalism, empathy, and problem-solving.

Benefits

• Medical, dental, and vision coverage, subject to eligibility.
• Critical illness, accident, and hospital coverage, subject to eligibility.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available.
• Voluntary life and AD&D insurance for employees and dependents.
• Short- and long-term disability coverage.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time off or leave, including PTO, vacation, or sick leave, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED