Electronic Services Officer

Silver State Schools Credit Union•Las Vegas, NV

18h•Onsite

About The Position

The Electronic Services Officer supports Silver State Schools Credit Union’s mission of providing excellent member service and financial solutions. The role delivers service to members and internal stakeholders while meeting established service goals, maintaining product knowledge, and adhering to the credit union’s core values and service commitments. This position is responsible for member services and operations involving electronic funds transfers, debit and credit cards, dormant accounts, garnishments, tax levies and seizures, ACH transactions, checks, wire transfers, and account batch posting. It detects, mitigates, and resolves fraud, processes electronic payments, and supports front-line staff. The role requires effective communication with internal and external members, professional representation of the credit union, and consistently high service standards. It is based at headquarters in Las Vegas and is full-time, 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

Associate’s degree in finance, business administration, or a related field, or equivalent work experience.
At least 3 years of experience in card services, payment processing, or financial services operations.
Solid understanding of card and payment systems such as Visa, Fedline Advantage, ACH, checks, and wires.
Ability to communicate effectively with internal and external members and represent the credit union professionally.
Ability to work comfortably in a high-volume, production-oriented, fast-paced environment.
Meet established service goals and maintain product knowledge as measured by the annual product knowledge certification assessment.

Nice To Haves

Accredited ACH Professional (AAP) certification.
National Check Professional (NCP) certification.
Accredited Risk Payments Risk Profession (ARPR) certification.

Responsibilities

Support the credit union’s strategic goals and promote a high-quality member experience.
Respond to inquiries from members, employees, partner credit unions, and shared-branching representatives.
Process incoming and outgoing ACH files; handle exceptions, notices of change, stop payments, reclamations, death notices, originations, and WSUDs.
Process inclearing check files, exceptions, returned checks, check adjustments, mobile deposits, batch errors, and large-item return notifications; take appropriate action to prevent fraudulent check deposits.
Process ATM adjustments, review ATM deposits, balance credit union ATMs, and handle shared-branching adjustments and inquiries.
Process RemitPlus and RemitCentral files and post exceptions.
Service debit and credit card programs, including disputes, adjustments, settlements, posting files, reconciliations, instant-issue support, card records, troubleshooting, and Cash Back program inquiries.
Handle Falcon text-alert opt-ins and opt-outs; troubleshoot card controls and train members to use and set up card controls.
Process incoming and outgoing online and administrative wires; research wire inquiries and initiate recall requests and investigations.
Process external payment files, returns, and adjustments, and post payments as needed.
Process Real Time Payments and FedNow files, adjustments, and disputes, and reconcile items.
Process CCSD and SSCU payroll deductions and work exception reports.
Generate dormant-account letters, process signed due-diligence letters, and answer related inquiries.
Respond to questions regarding garnishments, levies, writs, taxations, and seizures.
Identify sales and member-retention opportunities and cross-sell as appropriate.
Work cooperatively across departments to satisfy member requests; complete reports and projects as required.
Maintain accuracy, efficiency, dependability, and compliance with credit union policies, procedures, applicable rules and regulations, conduct standards, and security guidelines.
Support training of new Electronic Services staff when needed and perform other duties as assigned by management.