Electronic Health Records Manager
About The Position
Community of Hope is seeking an Electronic Health Records (EHR) Manager to ensure its electronic health record is dependable, user-friendly, and supports patient-centered care. The role bridges Operations, IT, and Clinical Services by translating frontline needs into system improvements and coordinating training and support for staff. This is a full-time, on-site position at the Conway Health and Resource Center in Southwest Washington, DC. The EHR Manager leads EHR governance and roadmap development, coordinates system changes and integrations, and ensures reliable data, access controls, compliance, and downtime procedures. The manager develops training plans for health operations users, represents EHR operations in leadership meetings, and supervises the EHR System Administrator while partnering with IT teams. Community of Hope is a mission-driven nonprofit and Federally Qualified Health Center providing health, housing, perinatal care coordination, and community support services in Washington, DC. Its approach emphasizes equity, compassion, respect, integrity, and excellence.
Requirements
- Bachelor’s degree in Health Informatics, Information Systems, or a related field.
- At least 5 years of experience managing or supporting an enterprise-class EHR.
- Demonstrated success in cross-functional leadership bridging clinical, operational, and IT teams.
- Strong knowledge of HIPAA, data governance, and compliance frameworks.
- Excellent communication, facilitation, and change management skills.
Nice To Haves
- Master’s degree preferred.
- At least 2 years of experience with eClinicalWorks (eCW) strongly preferred.
- Experience in a Federally Qualified Health Center (FQHC) or multi-site healthcare environment strongly preferred.
Responsibilities
- Lead EHR governance and roadmap development with Health Operations, IT, and clinical leadership.
- Chair regular EHR meetings with eClinicalWorks (eCW) and internal stakeholders to review tickets, enhancements, and new features.
- Represent EHR operations in Health Leadership Team meetings, surface system issues, communicate changes, and ensure accountability.
- Approve system changes, patches, and upgrades after testing and validation.
- Ensure backup, data integrity, and downtime procedures are documented and integrated across departments.
- Partner with DCPCA, CRISP, and eLoom on data integration, reporting, and system interoperability.
- Collaborate with Quality Improvement and Billing teams to support accurate data capture for UDS, HRSA, and other compliance metrics.
- Oversee user access governance and role-based permissions in eCW.
- Develop and oversee training plans for providers, nursing, midwives, care coordinators, dental staff, and other health operations users.
- Supervise the EHR System Administrator and partner with IT Support, IT Systems, and Network teams.
Benefits
- 8-hour workdays with paid lunch.
- Three weeks of vacation, with an additional week after two years.
- Two weeks of sick leave.
- 11.5 paid holidays and one personal floating holiday annually.
- Annual performance-based raises of up to 5% of annual pay.
- Tuition reimbursement and loan repayment programs (NHSC and DCHPLRP).
- Licensing reimbursement and CEU funding.
- Medical, dental, vision, life, and disability insurance.
- 403(b) retirement plan.
- Leadership development, internal promotions, and career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
