DIRECTOR OF ELECTRONIC HEALTH RECORDS

StrideCare•Addison, TX

About The Position

The Director of EHR serves as the primary owner of StrideCare’s athenahealth electronic health record platform and is responsible for its stability, optimization, security, and scalability. This hands-on leadership role oversees system administration, third-party integrations, EHR training, and the EHR build, configuration, and migration for newly acquired clinics, aiming to onboard each practice efficiently, consistently, and with minimal disruption to patient care. The Director leads, develops, and manages a team of EHR analysts, application specialists, trainers, and support staff. The role works across clinical, operational, revenue cycle, finance, IT, and compliance functions to guide EHR strategy in alignment with company growth, mergers and acquisitions, and clinical and operational goals. It also manages the EHR budget, vendor spend, and resourcing, and provides executive leadership and the sponsor group with regular reporting on performance, projects, risks, and KPIs.

Requirements

Hands-on experience administering, configuring, and optimizing an ambulatory EHR/practice management system.
Experience managing system integrations and interfaces, including HL7, APIs, and FHIR.
Strong understanding of clinic workflows, revenue cycle processes, and the relationship between clinical documentation and billing.
Proven ability to manage vendors, projects, budgets, and cross-functional teams, including multiple go-lives and competing priorities.
Excellent communication, stakeholder management, and problem-solving skills.
Ability to build trust with physicians and staff, drive adoption, and lead change with empathy and clarity.
Ability to create scalable, repeatable processes and use data and metrics to guide improvement.
Bachelor’s degree in Health Informatics, Information Technology, Healthcare Administration, Business, or a related field, or equivalent experience.
Minimum of 5 years in a director-level or equivalent EHR leadership role, with 8 or more years of total healthcare IT experience.
Experience in a physician practice management or MSO environment, ideally multi-site, multi-specialty, or acquisition-driven.
Experience leading EHR implementations, migrations, or conversions.
Ability to sit for extended periods while working at a computer.
Manual dexterity required for operating office equipment.

Nice To Haves

Direct experience with athenahealth, including athenaOne, athenaClinicals, athenaCollector, or athenaCommunicator.
Familiarity with value-based care, quality reporting, and MIPS.
Experience supporting specialty practices, particularly vascular surgery, interventional radiology, or podiatry.
Experience in a private equity-backed or high-growth healthcare environment.
Project management certification such as PMP, Prince2, or Agile, or EHR vendor certifications.

Responsibilities

Serve as the primary owner and subject matter expert for athenahealth and related clinical, practice management, patient engagement, and revenue cycle modules.
Maintain system performance, configuration, user access, security roles, and release management; evaluate and implement vendor upgrades and enhancements.
Manage the athenahealth vendor relationship, including escalations, support cases, contract renewals, and account management.
Develop and maintain governance for system changes, enhancement requests, and prioritization.
Lead EHR strategy and execution for acquired practices, including discovery, workflow assessment, build, configuration, data migration, testing, go-live, and post-go-live support.
Develop and refine a repeatable, scalable acquisition playbook and implementation methodology.
Design standardized templates, order sets, note structures, and workflows for vascular surgery and podiatry while accommodating practice-specific needs.
Manage legacy system transitions, including data conversion, archival, and decommissioning.
Oversee integrations between athenahealth and third-party systems, including interface design, testing, monitoring, and troubleshooting.
Ensure data integrity, standardization, and accurate reporting across all clinics.
Build and maintain an EHR training curriculum for new-hire onboarding, role-based training, go-live support, and ongoing optimization; monitor user adoption and proficiency.
Partner with clinical leaders to improve provider satisfaction and reduce documentation burden.
Ensure the EHR environment complies with HIPAA, CMS, ONC, MIPS/MACRA, and other applicable regulations; partner with Compliance and IT Security on access controls, audit readiness, risk assessments, and incident response.
Coordinate cross-functionally with Operations, Revenue Cycle, Finance, IT, Compliance, and Clinical leadership.
Develop the EHR roadmap in alignment with company growth, M&A strategy, and clinical and operational goals; manage the EHR budget, vendor spend, and resourcing.
Provide regular reporting on system performance, project status, risks, and KPIs to executive leadership and the sponsor group.
Perform other duties as assigned.
Lead, develop, and manage a team of EHR analysts, application specialists, trainers, and support staff.