Electronic Health Records (EHR) Project Director (WMS3/ETS)

State of Washington•Thurston County – Olympia, WA

10d•Hybrid

About The Position

The Electronic Health Records (EHR) Project Director manages the Health Care Authority’s portion of the statewide Health Care Management and Coordination System (HCMACS) implementation. The director leads project planning and delivery, including scope, schedule, risk, quality, staffing, reporting, and alignment with the HCMACS Roadmap and strategic goals. The role represents HCA to HCMACS governance bodies and ensures compliance with federal funding requirements and enterprise reporting expectations. The position directs the full Epic Community Connect implementation lifecycle, including planning, design, workflow validation, build oversight, testing, training, go-live, and optimization. It oversees affiliate onboarding, operational integration, hosting and shared-service models, release and upgrade coordination, system maintenance, technical operations, security, performance, and interoperability. The director also builds partnerships with affiliate leaders and community stakeholders and manages program budgets, affiliate financial models, funding strategies, vendor contracts, and operational sustainability plans. This is a full-time, 40-hour-per-week hybrid project position funded through June 30, 2027. The role is based at HCA’s Olympia, Washington office and requires onsite work at least one to two days per week, with more frequent onsite presence during implementation needs. Standard business hours are Monday through Friday, 8 a.m. to 5 p.m.; alternative schedules may be considered based on business needs. Occasional travel may be required. Washington state residency is required by the first day of employment. The program has requested continued implementation funding for state fiscal year 2028/29, subject to legislative approval.

Requirements

Demonstrated knowledge and skills in complex electronic health record systems, including implementation, optimization, and system development.
Demonstrated skills in successfully supervising staff.
Demonstrated skills in IT systems management within a healthcare environment, consulting, project management, strategic planning, and/or business development.
Demonstrated skills in quality, process, and operational improvement and project management as related to project performance.
Skills in written and verbal communication, consensus building, meeting facilitation, conflict management, and process mapping.
Ability to lead and communicate with multidisciplinary and multiprofessional teams to gain consensus.
Ability to develop and maintain relationships with internal and external stakeholders, including vendor and consultant contract management.
Initiative-taking and collaborative approach, with the ability to build trust with internal and external stakeholders.
Strategic critical-thinking and analytical skills, including the ability to develop and assess strategic, business, risk, financial, and marketing plans.
Ability to plan, organize, and manage multiple projects and priorities simultaneously.
Skills in healthcare operations management, including maintaining CMS conditions of participation and accreditation by external bodies such as The Joint Commission.
Ability to be innovative and creative.
Ability to consider equity in decisions, processes, and day-to-day work.
Ability to learn and grow by seeking new perspectives, learning from experience, and using learning to improve work and service.
Ability to listen, understand different perspectives, and respond with care, respect, and solutions that support community needs.
Washington state residency by the first day of employment.

Nice To Haves

Experience with Epic Community Connect and familiarity with interoperability standards in Epic Community Connect or similar programs.
Multiple positions held in varying roles and responsibilities.
Understanding of HCA’s mission, programs, and systems.
Knowledge of IT-related procurement and contract processes, including consultant management.
Proficiency in SharePoint usage.
Exceptional written and verbal communication, consensus building, meeting facilitation, conflict management, and process mapping skills.
Bachelor’s degree in health administration, information technology, or a related field and ten years of health informatics design and development experience with major electronic health record systems, including implementation, optimization, and specialization.
At least five years of supervisory experience.

Responsibilities

Direct all phases of the project lifecycle, including scope, schedule, risk, and quality management.
Develop and manage the project charter, work plans, staffing models, and status reports.
Align HCA implementation activities with the HCMACS Roadmap and strategic goals.
Serve as HCA’s primary representative to HCMACS governance bodies.
Ensure compliance with federal funding requirements and enterprise reporting expectations.
Direct all phases of Epic Community Connect implementation, including planning, design, workflow validation, build oversight, testing, training, go-live, and optimization.
Oversee affiliate onboarding, including readiness assessments, implementation planning, and operational integration.
Ensure Epic configurations support rural health, behavioral health, Tribal health, and community-based care delivery models.
Lead operational planning for hosting models, shared services, release management, upgrade coordination, and system maintenance.
Direct technical operations for Community Connect, including infrastructure planning, system environments, identity management, security, and performance monitoring.
Oversee interoperability and integration strategies and ensure compliance with interoperability standards.
Build partnerships and maintain communication with affiliate executive leadership, clinicians, operational leaders, and community stakeholders.
Develop and manage program budgets, affiliate financial models, implementation funding strategies, vendor contracts, and operational sustainability plans.
Lead and communicate with multidisciplinary and multiprofessional teams to build consensus.
Manage vendor and consultant relationships and contracts.
Plan, organize, and manage multiple projects and priorities simultaneously.
Apply an equity lens to decisions, processes, and day-to-day work and continuously improve how work is performed.