Health Info & Records Manager

Sheridan Memorial Hospital•Sheridan, WY

About The Position

The Health Info & Records Manager is responsible for maintaining patient records and overseeing the organizational and administrative operations of the Health Information Management Services and Transcription Department. The role oversees departmental operations, serves as a resource to faculty on medical-record content and regulatory requirements, and ensures medical records are available at all times. It also oversees release of information across the complete patient record and continuum of care, and represents the hospital in court cases involving subpoenas for medical or clinical records. The manager develops and executes departmental operational plans, goals, budgets, policies, and procedures in alignment with hospital strategy. The position addresses issues affecting accounts receivable and DNFB in collaboration with other departments, manages resources cost-effectively, maintains performance-improvement activities, and ensures compliance with licensing and accreditation standards. The role includes supervision and development of staff, including orientation and training, performance standards and appraisals, ongoing feedback and coaching, delegation, and fostering teamwork and customer service. The manager communicates with medical staff and hospital colleagues, attends meetings, prepares reports, and provides timely analysis and recommendations. Possible exposure to blood or body fluids, infectious disease, hazardous waste, odorous chemicals or specimens, and latex products is noted; personal protective equipment may be required. Pre-employment drug and alcohol screening is required.

Requirements

Bachelor’s degree preferred.
At least 3 years of supervisory experience preferred.
At least 3 years of related experience preferred.
Recent experience in the hospital field preferred.
Demonstrated knowledge and skills in quality-improvement concepts, standards, tools, and methods.
Proficiency in Lean Management practices.
Excellent written and verbal communication skills and proficiency in English.
Intermediate knowledge of electronic records, Excel, Outlook, and PowerPoint.
Proficiency in organizing work, delegating, and achieving goals and objectives.
Demonstrated success working with leadership, managers, physicians, and front-line staff.
Ability to work effectively with physicians, other medical staff, and external agencies.
Excellent customer-relations skills.
Ability to use personal protective equipment when required for possible exposure to blood or body fluids, infectious disease, hazardous waste, odorous chemicals or specimens, and latex products.
Completion of pre-employment drug and alcohol screening.

Nice To Haves

Bachelor’s degree.
At least 3 years of supervisory experience.
At least 3 years of related experience.
Recent experience in the hospital field.

Responsibilities

Maintain patient records and oversee the organizational and administrative operations of the Health Information Management Services and Transcription Department.
Oversee departmental operations and serve as a resource for faculty regarding medical-record content and regulatory requirements.
Ensure medical records are available at all times and oversee release of information across the entire patient record and continuum of care.
Represent the hospital in court cases involving subpoenas for medical or clinical records.
Identify problems, gather data, and implement strategies that support departmental mission, values, and goals.
Analyze, select, and implement programs to achieve hospital goals and strategic plans.
Identify underlying issues affecting accounts receivable and DNFB and collaborate with management across departments on solutions, including education, workflow evaluation, and policy or process development.
Develop the department’s operational plan and direct or support staff in achieving departmental goals.
Establish and update short- and long-term goals in alignment with hospital-wide plans.
Develop comprehensive annual budgets reflecting operational and strategic needs, and manage the department cost-effectively.
Establish policies and procedures for effective systems and human-resource management.
Set and monitor subordinate performance standards and improve performance through counseling, coaching, delegation, and feedback.
Ensure a documented orientation program for each new employee and conduct department-wide meetings at least monthly.
Cultivate relationships with medical staff and promote interaction.
Attend meetings, prepare reports, and provide timely, accurate analyses and recommendations.
Ensure the department fulfills licensing and accrediting standards and maintain performance-improvement activities while educating staff.
Organize the department’s structure to promote efficiency, effectiveness, and responsiveness.
Demonstrate engaged leadership, promote teamwork and harmony, delegate effectively, set clear direction, recognize achievements, and support individual and team success.
Write and conduct annual performance appraisals and provide regular feedback, coaching, and communication.
Provide staff development opportunities and manage initial and ongoing employee training.
Administer organizational policies and procedures and ensure compliance with safety policies and good housekeeping.
Promote teamwork and commitment to satisfying customer requirements.