Electronic Banking Administrative Assistant

Century Savings Bank•Vineland, NJ

About The Position

Under the general supervision of the AVP/Electronic Banking Manager, the Electronic Banking Administrative Assistant supports the Deposit Operations Department. The role performs daily tasks that contribute to the effective delivery and performance of the bank’s products and services, in accordance with established bank policies, procedures, strategies, and banking regulations. The position also provides operational and electronic support to customers and branches, assists Deposit Operations as needed, and performs other related duties within the scope of the role to support bank employees and customers.

Responsibilities

Process debit card disputes.
Perform ATM and dispute reconcilements.
Process Remote Deposit Capture checks.
Process ACH exception items and ACH batches.
Process bill payment support cases.
Process debit card maintenance requests.
Review and process compromised card alerts.
Process mobile wallet requests.
Process business banking maintenance requests.
Set up new customers for Business Online Banking, Business Banking ACH, Business Banking Wire, and Remote Deposit Capture.
Maintain and review Business Banking statistics.
Review and update the bank website.
Process Remote Deposit Capture fees and monthly statement messages.
Process wire transfers and returned mail.
Provide operational and electronic support to customers and branches by phone and online.
Process Social Security/Medicaid account verifications.
Review fraud alerts and respond to voicemail.
Communicate verbally and in writing with customers.
Assist Deposit Operations as needed.
Perform other related duties as assigned to support bank employees and customers.