Deposit Operations Specialist - Electronic Banking

PrimeLending • Lubbock, TX

3d

About The Position

PlainsCapital Bank is seeking a Deposit Operations Specialist to provide operational support for the bank’s deposit products and services, including checking, savings, money market accounts, certificates of deposit, IRAs, HSAs, safe deposit boxes, and online banking. The role focuses on accurate processing of customer and account information, documentation, and resolution of deposit-related issues. The Specialist works with frontline staff, lending teams, compliance, and operations to uphold regulatory standards and support a seamless customer experience. The position is primarily execution-focused and supports day-to-day deposit operations.

Requirements

• High school diploma, GED, or equivalent education required.
• One year of administrative and/or customer service experience required.
• Competent verbal, written, and interpersonal communication skills.
• Analytical, time-management, organizational, and problem-solving skills, including the ability to work independently, multitask, and produce error-free work in a deadline-driven environment.
• Self-motivated, with strong attention to detail and a high level of accountability.
• Excellent PC skills, including word processing and spreadsheets using Microsoft Office products, as well as custom applications and systems.

Nice To Haves

• Previous experience in a bank or other financial institution is strongly preferred.

Responsibilities

• Stay current on deposit products, specialty products, services, fees, systems, and software to assist customers effectively while complying with internal controls and banking regulations.
• Assist with administration of customer information files, deposit products and services, fees, accounts, tax information, online banking profiles, and online banking access, while ensuring compliance with the bank’s Customer Identification Program (CIP).
• Process account transfers, refunds, and closures, and reconcile general ledger discrepancies.
• Review checks deposited through ATM channels to assess risk and determine whether funds should be held.
• Process returned mail and perform check verification reviews.
• Assist with management of deposit account documentation, including review, tracking, communication, scanning, indexing, account management, and follow-up.
• Perform additional duties and responsibilities as needed.

Benefits

• 11 paid holidays
• 15+ days of PTO
• 401(k) matching
• Health benefits

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED